Disenrollment and cancellation

When and how to cancel or disenroll

Learn how to cancel or disenroll from your Humana Medicare Advantage or prescription drug plan.

When can I cancel?

Cancellation occurs when you request to leave your Humana plan before its effective date. You can cancel your plan:

  • any time before the plan’s effective date
  • within 7 days of receiving your Enrollment Verification letter

When can I disenroll from my plan?

Disenrollment occurs when you request to leave your Humana plan after its effective date. You can generally disenroll from your plan during the:

  • Medicare Annual Election Period (AEP), October 15–December 7
  • Medicare Advantage Open Enrollment Period (OEP), January 1–March 31

During OEP, you have a one-time opportunity to enroll in another Medicare Advantage plan or disenroll from your current Medicare Advantage plan and return to Original Medicare (with or without a stand-alone Part D plan).

When disenrolling from your Medicare Advantage plan during OEP, the termination date is the end of the month in which the disenrollment request is received if returning to Original Medicare.

You can also disenroll during a Special Enrollment Period (SEP) if you qualify for an SEP. Circumstances that may qualify you for an SEP are:

  • moving out of a plan’s service area
  • losing group Medicare employer coverage
  • qualifying for a low-income subsidy
  • newly qualifying for a Special Needs Plan due to a chronic health condition
  • eligibility for both Medicare and Medicaid (dual eligibility)

Members who elect to drop their Medicare Advantage plan coverage during AEP or OEP are not guaranteed the ability to obtain a Medicare Supplement policy. You can disenroll from Medicare Supplement plans at any time. However, Humana must receive your disenrollment request by the last day of the month in which you wish to disenroll or before the end of the election period. The termination date is the end of the month for the month of the requested termination, or as indicated in the policy.

How do I cancel or disenroll?

The most convenient way to cancel your plan before the effective date is to call Humana Customer Care. The Humana Customer Care department will guide you through the cancellation process. If you prefer, you can fax or mail a signed written request to cancel your plan.

Call Humana Customer Care:

1-800-285-7197 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time

To disenroll from your plan, you must send Humana a signed, written disenrollment request and a special election period questionnaire. You can print the simple Disenrollment Form , PDF opens new window and Special Election Period Questionnaire , PDF opens new window. After you fill them out and sign, you can fax or mail them to Humana. If you prefer, you can write and sign your own disenrollment request.

Include the following information in the written request

  • Member’s name
  • Humana member ID number
  • Plan name, such as Humana Gold Plus®, Humana Gold Choice®, or Humana Enhanced™ prescription drug plan (PDP)
  • Statement that you want to disenroll from your plan
  • Requested disenrollment date
  • Signature

Submit the disenrollment form or a written cancellation or disenrollment request to:

Humana Inc.
P.O. Box 14168
Lexington, KY 40512-4168

Or fax to:
1-800-633-8188

If you have additional questions about cancellation or disenrollment, call Humana Customer Care:
1-800-285-7197 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time

Disenrollment form

A printable version of the disenrollment form is available by clicking the link below.

Disenrollment Form , PDF opens new window

Who can complete a disenrollment request?

Only the member or the member’s healthcare power of attorney (POA) or legal guardian can complete a disenrollment request.

What are my options during disenrollment?

There are options with disenrollment. When you disenroll from your plan, you can enroll in another carrier’s plan or return to Original Medicare.

Prescription drug plans (PDPs) are only available through private companies. If you do not maintain prescription drug coverage through Medicare Part D or other coverage that is at least as good as the Medicare drug benefit, you may incur a late enrollment penalty (LEP) that will be due as part of your monthly premium for the duration of any future PDP enrollment.

Humana notifies you of your disenrollment effective date after CMS approves the disenrollment. Until your disenrollment is effective, continue to fill your prescriptions at Humana network pharmacies to receive your prescription benefits.

If you’re making a plan change as part of your disenrollment, you can call our Sales department at 1-800-984-9095 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time. If you have a valid election to change plans, our Sales department can assist you in making a plan change.