Disenrollment and cancellation

When and how to cancel or disenroll

Learn how to disenroll and cancel from your Humana Medicare Advantage or prescription drug plan.

When can I cancel?

Cancellation occurs when you request to leave your Humana plan before its effective date. You can cancel your plan:

  • any time before the plan’s effective date, but it may not be accepted by the Centers for Medicare & Medicaid Services (CMS) depending on the circumstances
  • within 7 days of receiving your Outbound Enrollment Verification (OEV) letter

When can I disenroll from my plan?

Disenrollment from your Prescription Drug Plan (PDP) occurs when you request to leave your Humana plan after its effective date. You can generally disenroll from your plan during:

  • the Medicare Annual Enrollment Period (AEP), October 15–December 7
  • the Medicare Advantage Disenrollment Period, January 1–February 14

You can also disenroll during a Special Enrollment Period (SEP) if you qualify for an SEP. Circumstances that may qualify you for an SEP are:

  • moving out of a plan’s service area
  • losing group Medicare employer coverage
  • qualifying for a low-income subsidy
  • newly qualifying for a Special Needs Plan due to a chronic health condition
  • eligibility for both Medicare and Medicaid (dual eligibility)

Members dropping their coverage during AEP or the Medicare Advantage Disenrollment Period are not guaranteed the ability to get a Medicare Supplement policy. You can disenroll from Medicare Supplement plans at any time. However, Humana must receive your disenrollment request by the last day of the month in which you wish to disenroll or before the end of the election period. The termination date is the end of the month for the month of the requested termination, or as indicated in the policy.

How do I disenroll or cancel?

Disenrollment and cancellation may be done by phone or through a written request. For disenrollment only, you may also choose to fill out the Disenrollment Form , PDF opens new window. Calling or faxing the request is better if it's near the end of the month or the election period.

Call Medicare:

TTY: 1-877-486-2048
24 hours a day; 7 days a week

Call Humana Customer Care:

1-800-285-7197 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time

Submit a written request to:

Humana Inc.
P.O. Box 14168
Lexington, KY 40512-4168

Or fax to:


Include the following information in the written request:

  • Member’s name
  • Humana member ID number
  • Plan name, such as Humana Gold Plus, Humana Gold Choice, or Humana Enhanced PDP
  • Statement that you want to disenroll from your plan
  • Signature

If you would like to disenroll, also include the requested disenrollment date, if the election allows disenrollment date options.

Disenrollment form

You may choose to fill out the disenrollment form (below) rather than submit a written request.

Disenrollment Form , PDF opens new window

Who can complete a disenrollment request?

Only the member or the member’s healthcare power of attorney (POA) or legal guardian can complete a disenrollment request.

What are my options during disenrollment?

There are options with disenrollment. When you disenroll from your plan, you can enroll in another carrier’s plan or return to Original Medicare.

Prescription drug plans (PDPs) are only available through private companies. If you do not maintain prescription drug coverage through Medicare Part D or other coverage that is at least as good as the Medicare drug benefit, you may incur a late enrollment penalty (LEP) that will be due as part of your monthly premium for the duration of any future PDP enrollment.

Humana notifies you of your disenrollment effective date after CMS approves the disenrollment. Until your disenrollment is effective, continue to fill your prescriptions at Humana network pharmacies to receive your prescription benefits.

If you’re making a plan change as part of your disenrollment, you can call our Sales department at 1-800-984-9095 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time. If you have a valid election to change plans, our Sales department can assist you in making a plan change.