How to find care

Now that you have accessed your account online, you can search for a provider in your plan’s network that may offer the care you’re looking for. Certain doctors and hospitals, or “in-network” providers, may offer medical care at a lower cost than those outside of the network. Some Humana members are required to use in-network providers. The resources below will guide you to find a doctor within the network.

Check your coverage details and discover specific advantages of your plan.

Humana has made it easy for you to find a doctor that is covered by your healthcare plan. You can find a doctor by location, provider type, name or language, among other options. Simply use the Find a doctor tool.

You may visit the Transparency Tools, link opens new window page to learn about your options.

Humana offers family doctors or primary care physicians (PCP) within the network. This option may be cheaper than a regular doctor. You can be sure all of your tests, prescriptions or specialty care are tracked by one trusted provider. Check your healthcare policy for specific details of your plan.

Call a Member Services specialist to help you find in-network mental health therapists and providers that are covered in your plan. The number may be found on the back of your Humana ID card.

Humana offers special health programs that focus on keeping members healthy, detecting early indicators of health risks, ensuring care is delivered safely and efficiently across all levels of care and managing chronic conditions. Our case management program offers supportive services to members who have been hospitalized or suffer from chronic conditions. Humana also offers other programs to help people manage health conditions such as diabetes, congestive heart failure, chronic obstructive pulmonary disorder (COPD). All of these programs are voluntary, and you may discontinue at any time by letting your case manager know.

The quickest way to discover more details is to sign in to MyHumana.com and visit the MyHealth section. Individualized support and programs may be available to you. A case manager may contact you shortly after you enroll in a Humana plan to explain more.