Your Humana plan gives you access to healthcare services at doctors offices, retail clinics, urgent care centers and hospitals in your plan’s network. Understanding your choices for care may help save you time and money.
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Know where to go for care
Finding a provider in your plan’s network
Certain doctors and hospitals, or other in-network providers, may offer medical care at a lower cost than those outside of the network. Some Humana members are required to use in-network providers.
Register for MyHumana
Don’t have a MyHumana account? Register today to find providers in your plan’s network. The
Use our Find Care tool
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Find a mental health professional
Call a member services specialist to help you find in-network mental health providers who participate in your plan. You’ll find that number on the back of your Humana member ID card.
Find care for a specific condition
Humana offers
Choosing where to go for care
In a true emergency, always go to an emergency room or call 911. For those times when you have the option to choose, here are a few things to consider to make the most of your time and money.
Doctor’s office
Take advantage of the relationship you have with your doctor. Calling your doctor’s office during business hours may be your best option for treatment in nonemergency situations. They will also have your medical history and insurance information on hand.
Telehealth visits
Virtual visits, sometimes called
Retail clinics
Retail clinics are usually located in supermarkets or drug stores and most offer extended office hours 7 days a week. They’re convenient options for minor issues like colds, earaches or urinary tract infections. Most charge a set price for each service so you’ll know what your cost will be before you’re treated.
Urgent care centers
When you have a minor illness or injury and your doctor isn’t available, you might consider going to an
Emergency room (ER)
For a medical emergency, like chest pain, difficulty breathing, poisoning, severe dizziness/confusion, or uncontrolled bleeding, call 911 or go to the nearest hospital emergency room.