Humana’s commitment to excellence has earned accreditations for our mail-order and specialty pharmacies from URAC, ACHC and the NABP— organizations that set the highest standards for quality, safety and security.

Humana Pharmacy® has been named No. 1 in mail-order pharmacy customer satisfaction in the J.D. Power 2020 U.S. Pharmacy Study. It’s the 3rd consecutive year that Humana Pharmacy has received the prestigious honor. J.D. Power rankings are a consumer guide to finding which products or services ranked highest in J.D. Power Studies.

Humana Specialty Pharmacy® received the 2020 Patient Choice Award for best in-class customer satisfaction and overall customer care for the 3rd year in a row.* We are grateful to our customers for rating Humana Specialty Pharmacy higher than any other payer-owned specialty pharmacy. We promise to keep your well-being at the center of all we do.


The Utilization Review Accreditation Commission (URAC) is an independent nonprofit organization that establishes quality standards for the healthcare industry. To receive accreditation, Humana Pharmacy met strict quality standards with a commitment to consumer safety and ease of access to care. URAC accreditation assures consumers that Humana Pharmacy has processes to deliver prescriptions in a timely and accurate manner.

URAC accreditation seals for Mail service pharmacy, Pharmacy benefits management and Specialty pharmacy

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The Accreditation Commission for Health Care (ACHC) is a nonprofit accreditation organization that has stood as a symbol of quality and excellence since 1986. By achieving ACHC Accreditation, Humana Specialty Pharmacy is able to demonstrate their commitment to providing the highest-quality service through compliance with national regulations and industry best practices to our patients.

ACHC seal

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Since 2010, Humana Pharmacy has been Digital Pharmacy (formerly Verified Internet Pharmacy Practice Sites “VIPPS”) accredited by the National Association Boards of Pharmacy (NABP). This means Humana Pharmacy meets nationally endorsed standards of privacy, safety and security practices when it comes to delivering prescriptions and providing meaningful guidance to pharmacists and customers.

NABP Digital Pharmacy accreditation seal.

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Humana Pharmacy has been Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) accredited by the NABP. This means Humana Pharmacy demonstrates commitment to quality healthcare and a shared mission with NABP to protect the public health.

NABP DMEPOS accreditation seal.

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* Data is based on Humana member claims of the top 5 specialty pharmacies used by Humana Members. High patient satisfaction is based on the MMIT and Zitter Health Insights 2019 Patient Satisfaction Survey. This award represents the highest quality in customer service and optimal patient care by a specialty pharmacy. The criteria for this award were formulated by a committee comprised of individuals representing pharmaceutical manufacturers, health plans, pharmacy benefit managers (PBMs), trade organizations, consultants and equity research firms.