Accessibility

If you (or someone you’re helping) have questions regarding your coverage, you have the right to get help and information in your language at no cost. To talk to an interpreter, call Humana Customer Care at the number on the back of your member ID card (TTY services are available).

See this information in other languages:

Multilanguage Interpreter Services – Medical, PDF opens new window

Si usted (o alguien a quein usted está ayudando) tiene preguntas respecto de su cobertura, usted tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, llame al servicio de atención al cliente de Humana en el número de teléfono en el reverso de su tarjeta de identificación.

Ver esta información en otros idiomas: Multilanguage Interpreter Services – Medical, PDF opens new window

For our customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

• American Sign Language interpreters (in person or via video)
• Linguistically trained interpreters for visually impaired customers
• Over-the-phone interpretation available in 200 languages
• TTY services
• Video interpretation from a smartphone or computer
• Written materials available in languages other than English, and in alternate formats including accessible PDF, audio, Braille, and large print

To request language assistance or alternate formats, please call Humana Customer Care at the number on the back of your member ID card (TTY services are available).

See the Humana Language Assistance Program 2019, PDF opens new window for a detailed description of our policy and program.

Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana member ID card (TTY: 711).

Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section or by calling Humana at the phone number listed on the member's Humana ID card. You also may call 877-320-1235 or 877-320-2233 for assistance, 8 a.m. – 8 p.m., Eastern time.

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the U.S. Rehabilitation Act, opens new window and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA, opens new window from the W3C Web Accessibility Initiative, opens new window.

To provide accessible web and mobile app experiences, we strive to:

• Make our content and navigation easy to see
• Make it easy to interact with our content and navigate our websites using a mouse, keyboard, and/or touch screen
• Provide text and visual alternatives for sounds
• Provide text and audio alternatives for visuals
• Support using a computer without a monitor or display
• Support using assistive technologies to navigate and access content
• Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, our Customer Care representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know.

To request assistance or report a problem, please call Humana Customer Care at the number on the back of your member ID card (TTY: 711).

At Humana, it is important you are treated fairly.

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. Discrimination is against the law. Humana and its subsidiaries comply with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.

• You may file a complaint, also known as a grievance:
  Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618
  
  If you need help filing a grievance, call 800-444-9137 or if you use a TTY, call 711.
• You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through their Complaint Portal, available at the Office for Civil Rights Complaint Portal, opens new window, or at U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 800-368-1019, 800-537-7697 (TDD). Complaint forms are available at the U.S. Department of Health and Human Services, Office for Civil Rights, opens new window.

Auxiliary aids and services, free of charge, are available to you.

800-444-9137 (TTY: 711)

Humana provides free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.

For questions, assistance, or special accommodations, please call Humana Customer Care at the number on the back of your member ID card (TTY: 711).