Where to get care

For most issues, your primary care physician (PCP):

• Can give you the care you need
• May offer early or late appointments, so you don’t miss work

A visit with your PCP may be appropriate for a number of health concerns, including:

• Allergies
• Bug bites
• Bumps, cuts, and scrapes
• Ear pain
• Flu
• Minor headaches, sprains, and strains
• And more

If you don’t have a PCP, you can pick one. To find a PCP near your home or workplace:

• Use our online Find a Doctor service

To change your PCP, call Enrollee Services at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time.

Virtual care

Your PCP may be able to offer you a virtual care (telehealth) visit.

Humana Healthy Horizons^® in Kentucky enrollees can have virtual care visits with their doctors. Ask your doctor about the option of a virtual care visit:

• Before, during, or after regular office hours
• On the weekend
• If you are concerned about having an in-person visit

Virtual care visits are a great way to stay connected with your doctor without leaving your home.

Can’t see your doctor immediately? You can connect with board-certified doctors 24 hours a day, 7 days a week, via virtual visits with MDLIVE^®.

Learn more about virtual care and MDLIVE, opens in new window

Retail clinics and urgent care centers are a great option, when your doctor is not available.

Retail clinics and urgent care centers are:

• Convenient—Most open early, close late, and have weekend hours
• Quick—No appointment needed
• Staffed by trained professionals—Get treatment for a range of issues, including:
  • Urgent flu-like symptoms
  • Moderate stomach pain
  • Small cuts
  • Minor injuries
  • Ongoing diarrhea
  • Wheezing
  • And more

To find a retail clinic or urgent care center near your home or workplace:

• Use our online Find a Doctor service

Emergencies

An emergency is a sudden, serious situation that demands immediate action.

Go to an emergency room (ER) or dial 911 if you have a sudden, serious situation:

• That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
• That may represent a threat to your life or limb, such as partial or total amputation of a limb, possible broken bones, possible poisoning, or suicidal feelings

If you go to the ER, please:

• Call us at 800-444-9137 (TTY: 711) after you are discharged
• Tell your doctor about your ER visit

For more information

• Call the HumanaFirst^® Nurse Advice Line 24 hours a day, seven days a week, at 800-648-8097 (TTY: 711), to speak to a registered nurse about what to do and where to go when you have a health concern.
• Call Enrollee Services at 800-444-9137 (TTY: 711), Monday through Friday, from 7 a.m. to 7 p.m., Eastern time, for answers to other questions.