Provider services: 1-800-448-3810 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.
Availity Essentials customer service/tech support: 1-800-282-4548
For information about joining our network
- Email
LAMSProviderIntake@Humana.com , if you provide physical health services - Email
LABHMedicaid@Humana.com , if you provide behavioral health services
Prior authorization requests
Physician-administered medications prior authorization requests: 800-461-7273, Monday – Friday, from 7 a.m. – 7 p.m.
Medication prior authorization: 866-730-4357, Monday – Saturday, from 8 a.m. – 6 p.m.
Fraud, waste, and abuse
- Special Investigations Unit (SIU) hotline: 1-800-614-4126 (24/7 access)
- Ethics Help Line: 1-877-5-THE-KEY (584-3539)
Provider correspondence
Humana Inc.
P.O. Box 14601
Lexington, KY 40512-4601
Provider claim dispute submissions
Humana Inc.
Attn: Provider complaints
P.O. Box 14601
Lexington, KY 40512-4601
To notify us of a change (e.g., office address, phone number, etc.), please email
Dental services
DentaQuest: 1-800-262-3675 (TTY: 1-800-466-7566)
Vision services
Superior: 1-800-879-6901
Louisiana Department of Health: 1-888-342-6207 (TTY: 1-800-220-5404)
Louisiana Medicaid Enrollment Broker: 1-855-229-6848 (TTY: 1-855-526-3346), Monday – Friday, 8 a.m. – 5 p.m.