Try the tips below. If you're using a company computer, be sure to check with your employer before you change browser or system settings.
First, check your browser compatibility. As we continue to upgrade our online services, older browser versions may not support our new standards. We recommend you use any of the supported Internet browsers listed below. Upgrading to a new version may also enhance your security.
- Microsoft Internet Explorer 7.0+ (To check which version you have, click "Help" in your browser's top menu bar and scroll down to "About Internet Explorer." The top line of the resulting window shows your browser version.)
- Firefox 3.5+
Next, check your browser encryption. To ensure the security of valuable and personal information, you can only access our site using a browser equipped with 128-bit encryption or higher.
If you're still having trouble, try these steps (use the "Help" feature in your browser or pop-up blocker for details):
- Delete temporary files
- Turn off pop-up blockers
- Add Humana.com to your trusted sites
Still having problems after that? Contact Humana Customer Care. Go to the Contact Us page (link opens in new window).