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Extra programs and services

Learn about the extra benefits and services available to Humana Healthy Horizons™ in Florida members who have a long-term care plan.

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Extras for our members

Take advantage of the extras you get as a Humana Healthy Horizons in Florida member, including:

General Expanded Benefits
Benefit/Service Description $0 copayments on all services Copayments waived for all services

No prior authorization required
Cellphone coverage Free cellphone and service through SafeLink Wireless®, PDF opens new window, including:

  • One cellphone/smartphone per household
  • One charger
  • One set of instructions
  • 350 voice minutes (talk time) per month
  • 4.5 GB data per month
  • Unlimited text messages each month
  • Training for members and caregivers at their first case manager orientation visit
  • Free calls to Humana Member Services for health plan assistance and to 911 for emergencies (even if member runs out of free talk time)

Members younger than 18 will need a parent or guardian to sign up

Members must make at least one phone call or send one text message each month to keep this benefit

Additional cellphone benefits may be given to members who are under case or disease management

Benefits are subject to change by the FCC under the Lifeline program

Prior authorization may be required
Circumcision One per lifetime for males

No prior authorization required
Flu/Pandemic prevention kit A flu/pandemic prevention kit that includes:

  • 10 3-ply face masks
  • Hand sanitizer
  • Oral digital thermometer

Available to first 1,000 Humana Healthy Horizons in Florida members (18 and older) who get a flu vaccine

We will send kits to qualifying members
Go365 for Humana Healthy Horizons™ Access to a wellness program that offers members the opportunity to earn rewards for taking healthy actions

Learn more about Go365 for Humana Healthy Horizons, opens new window
Monthly over-the-counter pharmacy allowance $25 per household per month to spend on an approved list of products

Visit our Pharmacy webpage for more information, opens new window

Adult Expanded Benefits (For members 21 and older)

Benefit/Service Description Acupuncture services Unlimited visits for pain management

May need prior authorization
Behavioral health assessment/evaluation services Unlimited:

  • Administration of patient-focused health risk assessment instrument with scoring and documentation, per standardized instrument
  • Biopsychosocial evaluation, mental health and substance abuse
  • Brief behavioral health status exam
  • In-depth assessment, mental health and substance abuse
  • Limited functional assessment, mental health and substance abuse
  • Mental health assessment by non-physician
  • Psychiatric diagnostic evaluation
  • Psychiatric diagnostic evaluation with medical services
  • Psychiatric evaluation
  • Psychological testing

No prior authorization required
Behavioral health day services/day treatment Unlimited

No prior authorization required
Behavioral health intensive outpatient treatment Unlimited

May need prior authorization
Behavioral health medical services (e.g., medication management, drug screening, etc.) Unlimited:

  • Drug screening
  • Verbal interaction and medication management


May need prior authorization
Behavioral health psychosocial rehabilitation Unlimited

No prior authorization required
Behavioral health screening services Unlimited

No prior authorization required
Behavioral health targeted case management Unlimited

No prior authorization required
Chiropractic services Unlimited visits for pain management

May need prior authorization
CVS® discount program 20% discount on certain over-the-counter items at CVS stores

No prior authorization required

As of December 31, 2021, this benefit will no longer be available
Computerized cognitive behavioral therapy Unlimited visits for:

  • Health and behavior assessment and re-assessment
  • Individual, group, and family (with or without the patient present) health and behavior intervention

No prior authorization required
Doula services
  • Prenatal visits
  • Birth coaching assistance during vaginal delivery
  • Postpartum visits

Learn more about our Moms First Program for our pregnant and new moms, opens new window

No prior authorization required
Durable medical equipment/supplies
  • CPAP machines and oxygen
  • Glucose pods
  • Glucose monitoring supplies

Members under care management for congestive heart failure can get 1 weight scale every three years

Members under care management for hypertension can get 1 digital blood pressure cuff every three years

May need prior authorization
Financial literacy Access to a financial resource center, opens new window, including:

  • Credit counseling
  • Financial articles and calculators
  • Financial checkup
  • Investment education
  • Tax consultation (and 25% discount on tax preparation)
  • Up to 6, no-cost, life-coaching sessions for money management/budgeting

To get started, call 855-330-8053 and select option 3
Group therapy (behavioral health) Unlimited:

  • Brief group medical therapy
  • Group therapy

No prior authorization required
Hearing services
  • One hearing aid assessment, fitting, checking, and evaluation every two years
  • One in-ear monaural hearing aid per ear each year
  • One hearing aid, all other types, per ear every two years

No prior authorization required
Home-delivered meals Members can get up to 10 home-delivered meals per year. Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information

Members, after discharge from a hospital or nursing home, can have 10 home-delivered meals, per discharge. Prior authorization required

Members, before a hurricane or other disaster, can get one box of 10 shelf-stable meals (twice per year). Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information.
Home visits by a clinical social worker As needed

May need prior authorization
Housing assistance (e.g., rent, utilities, and/or grocery assistance) $500 per household, per lifetime maximum

Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information
Individual and family therapy (behavioral health) Unlimited Massage therapy Services as needed for pain management

Referral required
Medication-assisted treatment services (behavioral health) Unlimited

No prior authorization required
Meal stipend (available for long-distance medical appointment day-trips) $200 per day (up to $1,000 per year) for same-day medical trips greater than 100 miles from home

Humana will reimburse member after member submits receipts

Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information
Nutritional counseling Unlimited necessary nutritional counseling with providers

May need prior authorization required or primary care provider referral
Occupational therapy One evaluation and re-evaluation per year, and up to seven therapy treatment units per week

No prior authorization required for initial assessment

Prior authorization required for ongoing treatment
Outpatient hospital services No dollar limit on services

May need prior authorization
Physical therapy One evaluation and re-evaluation per year, and up to seven therapy treatment units per week

No prior authorization required for initial assessment

Prior authorization required for ongoing treatment
Prenatal services
  • Rental of a hospital-grade breast pump: one per year (Prior authorization required)
  • Rental of a regular breast pump: one per two years
  • 14 prenatal visits during a low-risk pregnancy
  • 18 prenatal visits during a high-risk pregnancy
  • 3 postpartum visits within 90 days after delivery

Learn more about our Moms First Program for our pregnant and new moms, opens new window
Primary care services Unlimited primary care provider visits

No prior authorization required
Respiratory therapy
  • One initial evaluation and re-evaluation per year
  • One respiratory therapy unit per day

No prior authorization required for initial assessment

Prior authorization required for ongoing treatment
Speech therapy
  • Once yearly: evaluation and re-evaluation
  • Once yearly: Evaluation of oral and pharyngeal swallowing function
  • Up to seven therapy treatment units per week
  • One augmentative and alternative communication (AAC) initial evaluation and re-evaluation
  • Up to four 30-minute fitting, adjustment, and training sessions per year

No prior authorization required for initial assessment

Prior authorization required for ongoing treatment
Substance abuse treatment of detoxification services Unlimited

No prior authorization required
Therapeutic behavioral on-site services (behavioral health) Unlimited

No prior authorization required
Vaccine – Influenza Unlimited

No prior authorization required
Vaccine – Pneumonia Unlimited

No prior authorization required
Vaccine – Shingles One per year

No prior authorization required
Vaccine – TDaP One vaccine per pregnancy

No prior authorization required
Vision services One eye exam per year and one of the following:

  • One pair of frames* a year, or
  • A six-month supply of contact lenses with a doctor’s prescription

*Member pays any cost that exceeds $75 for luxury frames

No prior authorization required

Expanded Benefits (For members under 21)

Benefit/Service Description Swimming lessons (members up to age 21) $200 a year for up to 1,000 enrollees (children up to age 21)

Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information
Tutoring Members in grades K-12 can access online tutoring services, opens new window for 2 hours per week

Covered Health Management Programs

Benefit/Service Description Care management For all members, complex care management and care management for chronic conditions, including:

  • Asthma
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Heart failure
  • Hypertension

Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information
Specialty program For all members, access to specialty programs and services related to:

  • Alzheimer’s Disease
  • HIV/AIDS
  • Pain management
  • Palliative care
  • Sickle cell disease
  • Social work

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