Contact us

Humana Healthy Horizons^® in Florida contact information

Customer Care

800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time

Note: Our automated phone system may answer your call on Saturdays, Sundays and some public holidays. This system will ask you to select the reason for your call, and we will call you back by the end of the next business day.

Community Management Department

For information on local resources and community and supportive services in your area
813-392-5303 (TTY: 711)
Monday – Friday, 8 a.m. – 4:30 p.m., Eastern time

For Access to Care issues and complaints related to Pediatric Therapy, please contact:

Theresa Bell
Humana - Senior Process Improvement Professional
Phone 502-354-1364
Email FLMedicaidResolution@humana.com

Disease management and complex case programs

800-229-9880 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

Long-Term Care Customer Care

888-998-7732 (TTY: 711)

Dental

Your dental plan will cover most of your dental services, but some dental services may be covered by your medical plan. View the overview PDF to help you to decide which plan pays for a service

Overview of the Dental Component of the Statewide Medicaid Managed Care Program (97 KB), PDF opens in new window

Over-the-counter (OTC) program

CenterWell Pharmacy™
800-526-1490 (TTY: 711)
Monday – Friday, 8 a.m. – 6 p.m., Eastern time

Transportation services

ModivCare
Humana Healthy Horizons in Florida Medical Plan
866-779-0565 (TTY: 711)
Monday – Friday, 8 a.m. – 5 p.m., Eastern time

• Looking for your ride? Call the Where’s My Ride number at 866-779-0565 (TTY: 711)

Humana Florida Healthy Horizons in Florida Long-Term Care Plan
Transportation services are coordinated through the Care Management team
877-564-0571 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

• Looking for your ride? Call the Where’s my Ride number at 877-564-0572 (TTY: 711)

Care management

To speak with a Care Manager, or to enroll into our Care Management program
800-229-9880
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

Expecting? Contact our HumanaBeginnings^® program to learn more and enroll with a Care Manager
800-322-2759 extension 1500290 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

If your child receives Private Duty Nursing (PDN) services, you can report missed nurse visits. If your child’s nurse does not arrive at the scheduled time, please call the toll-free number 24 hours per day, 365 days per year, including holidays and weekends 800-530-1446. The on-call coordinator will notify your Care Manager and work with you and your home health agency to find a resolution within 24 hours of reporting the missed visit.

To report missed visits please contact us by either email or phone. This email and telephone will be available 24 hours per day, 365 days per year:

• During the hours of Monday-Friday 8:00AM-5:00PM, please call your Care Manager or 800-530-1446.
• After hours, on weekends, or on holidays, please call our new toll-free number 800-530-1446.
• You may email HumanaFLMedicaidPEDPDN@Humana.com to report the missed PDN missed visits.

When you email or leave a message, please include the following information about yourself (or our member, if someone is reporting an issue on behalf of our member):

• First and last name
• Date of birth
• Humana Member ID or Medicaid ID, if available
• How to get back to you (for example, best contact phone number, email address)
• Date & time of PDN missed visit & reason for missed visit

HumanaFirst^® Nurse Advice Line

HumanaFirst^® Nurse Advice Line
800-477-6931 (TTY: 711)
24 hours a day, 7 days a week

Hearing

Hear USA
877-664-9353 (TTY: 711)

Vision

We have an extensive list of eye doctors available to help you. Choose your eye doctor by calling:

Statewide Optometry/Routine Vision

iCare Health Solutions

855-373-7627

 

Other ways of finding an ophthalmology provider include:

• Using our Find a Doctor service,
• Calling Customer Care at 800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time, or
• Visiting Humana.com/FloridaDocuments to view the provider directory for your area

Baby well visit program

800-611-1467 (TTY: 711)

Behavioral health

Call our central Behavioral Health line
888-778-4651 (TTY: 711)

Humana Weight Management Program

855-330-8053 (TTY: 711)

HumanaBeginnings care management program

800-322-2758 extension 1394119 (TTY: 711)

Pediatric well visit program

800-611-1467 (TTY: 711)

Smoking cessation program

855-330-8053 (TTY: 711)

Substance abuse program

800-229-9880 (TTY: 711)