Contact information for Humana Healthy Horizons in Florida members

Behavioral health

888-778-4651 (TTY: 711)

Behavioral health crisis line

Carelon
844-265-7590
Available 24 hours a day, 7 days a week

Care management

800-393-8858

CenterWell Pharmacy^®

CenterWellpharmacy.com opens in new window
855-430-1738 (TTY: 711)
Monday – Friday, 8 a.m. – 11 p.m., and Saturday 8 a.m. – 6:30 p.m., Eastern time
Fax: 800-379-7617

CenterWell Specialty Pharmacy^®

855-506-1633 (TTY: 711)
Monday – Friday, 8 a.m. – 11 p.m. and Saturday 8 a.m. – 6:30 p.m., Eastern time
Fax: 877-405-7940

Child-well visit program

800-611-1467 (TTY: 711)

Community management

813-392-5303 (TTY: 711)
Monday – Friday, 8 a.m. – 4:30 p.m., Eastern time

Disease management and complex case programs

800-229-9880 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

Fraud, waste, and abuse

800-614-4126

Go365^®

888-225-4669 (TTY: 711)

HearUSA

877-664-9353

HumanaBeginnings^®

800-322-2758, Ext. 1500290 (TTY: 711)

HumanaFirst^® 24-hour nurse advice line

800-477-6931 (TTY: 711)
Available 24 hours a day, 7 days a week

Long-term care member services

888-998-7732 (TTY: 711)

Member services

800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern Time

Over-the-counter (OTC) program

CenterWell Pharmacy^®  
800-526-1490 (TTY: 711) 
Monday – Friday, 8 a.m. – 6 p.m., Eastern time

Pharmacy inquiries

844-918-0110 (TTY: 711)

Private duty nursing (PDN)

If your child receives PDN services, you can report missed nurse visits. If your child’s nurse does not arrive at the scheduled time, please call the toll-free number 24 hours per day, 365 days per year, including holidays and weekends, at 888-998-7732. The on-call coordinator will notify your Care Manager and work with you and your home health agency to find a resolution within 24 hours of reporting the missed visit.  

To report missed visits please contact us by either email or phone. This email and telephone will be available 24 hours per day, 365 days per year: 

• During the hours of Monday – Friday, 8 a.m. – 5 p.m., please call your Care Manager.
• After hours, on weekends or on holidays, please call our new toll-free number 888-998-7732. 
• You may email HumanaFLMedicaidPEDPDN@humana.com to report the missed PDN missed visits. 
• When you email or leave a message, please include the following information about yourself (or our member, if someone is reporting an issue on behalf of our member): 
  • First and last name 
  • Date of birth 
  • Humana member ID or Medicaid ID, if available 
  • How to get back to you (e. g., best contact phone number, email address)

Smoking cessation program

855-330-8053 (TTY: 711)

Substance abuse program

800-229-9880 (TTY: 711)

Transportation

ModivCare
www.mymodivcare.com opens in new window
866-779-0565 (TTY: 711)
Monday – Friday, 8 a.m. – 5 p.m., Central time.

Vision

iCare Health Solutions
www.myicarehealth.com opens in new window
855-373-7627

Weight management program

855-330-8053 (TTY: 711)