Contact us

Have a question for us or need support? Find the contact information you need to get in touch.

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Florida Medicaid contact information


Humana Medical Plan Customer Care
1-800-477-6931 (TTY: 711)

Monday – Friday, 8 a.m. – 8 p.m., local time

Note: Our automated phone system may answer your call on Saturdays, Sundays and some public holidays. This system will ask you to select the reason for your call, and we will call you back by the end of the next business day.


Mailing address
Humana Insurance Company
P.O. Box 14168
Lexington, KY 40512-4168

Disease management and complex case programs
1-800-229-9880 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time.

Long-term care plan Customer Care


Humana Clinical Pharmacy Review (HCPR) Customer Care

1-800-555-CLIN (2546) (TTY: 711)
Available Monday—Friday, 8 a.m. – 6 p.m. local time

Fax number: 1-877-486-2621

Mailing address:
Humana Pharmacy Operations
P.O. Box 33008
Louisville, KY 40232-3008

Humana Specialty Pharmacy Customer Care
1-800-486-2668 (TTY: 711)
Available Monday – Friday, 8 a.m. – 8 p.m. Eastern time; Saturday, 8 a.m. – 6 p.m., Eastern time

PrescribeIT Rx Customer Care
1-800-526-1490 (TTY: 711)

Monday – Friday, 8 a.m. – 6 p.m. Eastern time

Mailing address
PrescribeIT Rx
10749 Marks Way
Miramar, FL 33025



Your dental plan will cover most of your dental services, but some dental services may be covered by your medical plan. View the overview PDF to help you to decide which plan pays for a service

Overview of the Dental Component of the Statewide Medicaid Managed Care Program (97 KB) , PDF opens new window

Over-the-counter (OTC) program

PrescribeIT Rx
1-800-526-1490 (TTY: 711)


Transportation services

LogistiCare transportation service
Humana Medical Plan
1-866-779-0565 (TTY: 711)
Monday – Friday, 8 a.m. – 5 p.m., Central time

  • Looking for your ride? Call the Where’s My Ride number at 1-866-779-0565 (TTY: 711)

Humana Long Term Care Plan
1-877-564-0571 (TTY: 711)

  • Looking for your ride? Call the Where’s My Ride number at 1-877-564-0572 (TTY: 711)

HumanaFirst® Nurse Advice Line

HumanaFirst® Nurse Advice Line
1-800-477-6931 (TTY: 711)
24 hours a day, 7 days a week


Hear USA
1-877-664-9353 (TTY: 711)

Healthy behaviors programs

Humana family fit program
1-855-330-8053 (TTY: 711)

Smoking cessation program
1-844-265-7590 (TTY: 711)

Substance abuse program
1-844-265-7590 (TTY: 711)

Moms First prenatal/postpartum program
1-800-322-2758 extension 1500290 (TTY: 711)

Baby well visit program
1-800-611-1467 (TTY: 711)

Pediatric well visit program
1-800-611-1467 (TTY: 711)

Behavioral health

Call our central Behavioral Health line at 1-888-778-4651 (TTY: 711)

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