Contact us
Have a question for us or need support? Find the contact information you need to get in touch.
Humana Healthy Horizons™ in Florida contact information
Customer Care
1-800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time
Note: Our automated phone system may answer your call on Saturdays, Sundays and some public holidays. This system will ask you to select the reason for your call, and we will call you back by the end of the next business day.
Community Management Department
For information on local resources and community and supportive services in your area
1-813-392-5303 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time
For Access to Care issues and complaints related to Pediatric Therapy, please contact:
Theresa Bell
Humana - Senior Process Improvement Professional
Phone 1-502-354-1364
Email FLMedicaidResolution@humana.com
Disease management and complex case programs
1-800-229-9880 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time.
Long-Term Care Customer Care
1-888-998-7732 (TTY: 711)
Dental
Your dental plan will cover most of your dental services, but some dental services may be covered by your medical plan. View the overview PDF to help you to decide which plan pays for a service
Over-the-counter (OTC) program
PrescribeIT Rx
1-800-526-1490 (TTY: 711)
Transportation services
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Humana Healthy Horizons in Florida Medical Plan
1-866-779-0565 (TTY: 711)
Monday – Friday, 8 a.m. – 5 p.m., Eastern time
- Looking for your ride? Call the Where’s My Ride number at 1-866-779-0565 (TTY: 711)
Humana Florida Healthy Horizons in Florida Long-Term Care Plan
Transportation services are coordinated through the Care Management team
1-877-564-0571 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time
- Looking for your ride? Call the Where’s my Ride number at 1-877-564-0572 (TTY: 711)
Care management
To speak with a Care Manager, or to enroll into our Care Management program
1-800-229-9880
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time
Expecting? Contact our Moms First program to learn more and enroll with a Care Manager
1-800-322-2759 extension 1500290 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time
HumanaFirst® Nurse Advice Line
HumanaFirst® Nurse Advice Line
1-800-477-6931 (TTY: 711)
24 hours a day, 7 days a week
Hearing
Hear USA
1-877-664-9353 (TTY: 711)
Vision
Premier Eye Care (All counties except Broward, Miami-Dade, Monroe, and Palm Beach counties)
Call Humana Member Services at 1-800-477-6931 (TTY: 711) , opens new window for Premier Eye Care
iCare (Broward, Miami-Dade, and Monroe counties only)
1-877-418-2025 (TTY: 711) , opens new window for iCare
20/20 Eye Care/South Florida Vision (Palm Beach county only)
1-800-525-9778 (TTY: 711)
, opens new window for 20/20 Eye Care
Baby well visit program
1-800-611-1467 (TTY: 711)
Behavioral health
Access Behavioral Health (Regions 1 and 2)
1-866-477-6725
Beacon Health Options (Regions 3-11)
1-800-265-7590
Humana Weight Management Program
1-855-330-8053 (TTY: 711)
Moms First prenatal/postpartum program
1-800-322-2758 extension 1500290 (TTY: 711)
Pediatric well visit program
1-800-611-1467 (TTY: 711)
Smoking cessation program
1-844-265-7590 (TTY: 711)
Substance abuse program
1-844-265-7590 (TTY: 711)