Florida Medicaid contact information
Medical
Humana Medical Plan Customer Care1-800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., local time
Note: Our automated phone system may answer your call on Saturdays, Sundays and some public holidays. This system will ask you to select the reason for your call, and we will call you back by the end of the next business day.
Disease management and complex case programs
1-800-229-9880 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time.
Long-term care plan Customer Care
1-888-998-7732
Dental
Your dental plan will cover most of your dental services, but some dental services may be covered by your medical plan. View the overview PDF to help you to decide which plan pays for a service
Over-the-counter (OTC) program
PrescribeIT Rx
1-800-526-1490 (TTY: 711)
Transportation services
LogistiCare transportation service
Humana Medical Plan
1-866-779-0565 (TTY: 711)
Monday – Friday, 8 a.m. – 5 p.m., Central time
- Looking for your ride? Call the Where’s My Ride number at 1-866-779-0565 (TTY: 711)
Humana Long Term Care Plan
1-877-564-0571 (TTY: 711)
- Looking for your ride? Call the Where’s My Ride number at 1-877-564-0572 (TTY: 711)
HumanaFirst® Nurse Advice Line
HumanaFirst® Nurse Advice Line
1-800-477-6931 (TTY: 711)
24 hours a day, 7 days a week
Hearing
Hear USA
1-877-664-9353
Vision
Premier Eye Care (Regions 1-8)
1-800-738-1889
iCare (Regions 9-11)
1-877-418-2025
20/20 Eyecare/South Florida Vision (Regions 9-10)
1-800-525-9778
Healthy behaviors programs
Humana family fit program
1-855-330-8053
Smoking cessation program
1-844-265-7590 (TTY: 711)
Substance abuse program
1-844-265-7590 (TTY: 711)
Moms First prenatal/postpartum program
1-800-322-2758 extension 1500290 (TTY: 711)
Baby well visit program
1-800-611-1467 (TTY: 711)
Pediatric well visit program
1-800-611-1467 (TTY: 711)
Behavioral health
Call our central Behavioral Health line at 1-888-778-4651 (TTY: 711)