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Humana Healthy Horizons™ in Florida contact information

Customer Care

1-800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time

Note: Our automated phone system may answer your call on Saturdays, Sundays and some public holidays. This system will ask you to select the reason for your call, and we will call you back by the end of the next business day.

Community Management Department

For information on local resources and community and supportive services in your area
1-813-392-5303 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

For Access to Care issues and complaints related to Pediatric Therapy, please contact:

Theresa Bell
Humana - Senior Process Improvement Professional
Phone 1-502-354-1364

Disease management and complex case programs

1-800-229-9880 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time.

Long-Term Care Customer Care

1-888-998-7732 (TTY: 711)


Your dental plan will cover most of your dental services, but some dental services may be covered by your medical plan. View the overview PDF to help you to decide which plan pays for a service

Overview of the Dental Component of the Statewide Medicaid Managed Care Program (97 KB), PDF opens in new window

Over-the-counter (OTC) program

PrescribeIT Rx
1-800-526-1490 (TTY: 711)

Transportation services

Humana Healthy Horizons in Florida Medical Plan
1-866-779-0565 (TTY: 711)
Monday – Friday, 8 a.m. – 5 p.m., Eastern time

  • Looking for your ride? Call the Where’s My Ride number at 1-866-779-0565 (TTY: 711)

Humana Florida Healthy Horizons in Florida Long-Term Care Plan
Transportation services are coordinated through the Care Management team
1-877-564-0571 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

  • Looking for your ride? Call the Where’s my Ride number at 1-877-564-0572 (TTY: 711)

Care management

To speak with a Care Manager, or to enroll into our Care Management program
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

Expecting? Contact our Moms First program to learn more and enroll with a Care Manager
1-800-322-2759 extension 1500290 (TTY: 711)
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

HumanaFirst® Nurse Advice Line

HumanaFirst® Nurse Advice Line
1-800-477-6931 (TTY: 711)
24 hours a day, 7 days a week


Hear USA
1-877-664-9353 (TTY: 711)


Premier Eye Care (All counties except Broward, Miami-Dade, Monroe, and Palm Beach counties)

Call Humana Member Services at 1-800-477-6931 (TTY: 711) Click here for Premier Eye Care

iCare (Broward, Miami-Dade, and Monroe counties only)

1-877-418-2025 (TTY: 711) Click here for iCare

20/20 Eye Care/South Florida Vision (Palm Beach county only)

1-800-525-9778 (TTY: 711)
Click here for 20/20 Eye Care

Baby well visit program
1-800-611-1467 (TTY: 711)

Behavioral health

Call our central Behavioral Health line
1-888-778-4651 (TTY: 711)

Humana Weight Management Program

1-855-330-8053 (TTY: 711)

Moms First prenatal/postpartum program

1-800-322-2758 extension 1500290 (TTY: 711)

Pediatric well visit program

1-800-611-1467 (TTY: 711)

Smoking cessation program

1-855-330-8053 (TTY: 711)

Substance abuse program

1-844-265-7590 (TTY: 711)

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