Accessibility
Learn about the accessibility resources available to Humana Healthy Horizons® in Florida members.
Humana Healthy Horizons in Florida
Language assistance and alternative formats
For our members with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:
- American Sign Language interpreters (in person or via video)
- Linguistically trained interpreters for visually impaired customers
- Over-the-phone interpretation available in 200 languages
- Teletype (TTY) services
To request language assistance or communications in alternate formats, please call Customer Care at the number on the back of your member ID card (TTY: 711) or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
See the Humana Language Assistance Program
Auxiliary aids and services, free of charge, are available to you.
For information in alternate languages, please select the appropriate plan name link below.
Para obtener información en idiomas distintos, seleccione el enlace del nombre del plan apropiado a continuación.
Pou enfòmasyon nan lòt lang, tanpri chwazi lyen non plan ki apwopriye a anba a.
MMA Auxiliary Aids and Services Notice – English
MMA Auxiliary Aids and Services Notice – Spanish
MMA Auxiliary Aids and Services Notice – Creole
LTC Auxiliary Aids and Services Notice – English
LTC Auxiliary Aids and Services Notice – Spanish
LTC Auxiliary Aids and Services Notice – Creole
At the doctor or hospital
Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana member ID card (TTY: 711) or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
For providers
Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section
On Humana websites
We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act
To provide accessible Web and mobile app experiences, we strive to:
- Make our content and navigation easy to see
- Make our content and navigation easy to interact with when using a mouse, keyboard, and/or touch screen device
- Provide text and visual alternatives for sounds
- Provide text and audio alternatives for visuals
- Support the use of a computer without a monitor or display
- Support the use of assistive technologies to navigate and access content
- Support the use of native accessibility features on mobile devices and tablets
In addition, if you are having trouble accessing our websites or mobile apps, a Humana Customer Care representatives can read the website to you.
If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please call Humana Customer Care at the number on the back of your member ID card (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
To see our full Notice of Non-Discrimination, please select the appropriate plan name link below.
MMA Non-Discrimination Notice – English
MMA Non-Discrimination Notice – Spanish
MMA Non-Discrimination Notice – Creole
LTC Non-Discrimination Notice – English
LTC Non-Discrimination Notice – Spanish
LTC Non-Discrimination Notice – Creole