Humana Healthy Horizons in Florida accessibility resources

If you (or someone you’re helping) have questions regarding your coverage, you have the right to get help and information in your language at no cost. To talk to an interpreter, call Humana Customer Care at the number on the back of your member ID card (TTY: 711).

See this information in other languages:
Multi-Language Interpreter Services-Medical, PDF
Multi-Language Interpreter Services-Long term care, PDF

Si usted (o alguien a quien usted está ayudando) tiene preguntas respecto de su cobertura, usted tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, llame al servicio de atención al cliente de Humana en el número de teléfono en el reverso de su tarjeta de identificación. (TTY: 711)

Ver esta información en otros idiomas:
Multi-Language Interpreter Services-Medical, PDF
Multi-Language Interpreter Services-Long term care, PDF

Si oumenm (oswa yon moun w ap ede) gen kesyon konsènan kouvèti asirans ou, ou gen dwa pou resevwa èd ak enfòmasyon nan lang ou gratis. Pou pale avèk yon entèprèt, rele Sèvis Kliyantèl Humana nan nimewo a sou do kat idantite manm ou (TTY 711).

Gade enfòmasyon sa yo nan lòt lang:
Multi-Language Interpreter Services-Medical, PDF
Multi-Language Interpreter Services-Long term care, PDF

For our members with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

• American Sign Language interpreters (in person or via video)
• Linguistically trained interpreters for visually impaired customers
• Over-the-phone interpretation available in 200 languages
• Teletype (TTY) services

To request language assistance or communications in alternate formats, please call Customer Care at the number on the back of your member ID card (TTY: 711) or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.

See the Humana Language Assistance Program 2022, PDF for a detailed description of our policy and program.

Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana member ID card (TTY: 711) or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.

Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section, or by calling Humana at the phone number listed on the member's Humana ID card, or you may call 1-877-320-2233 for assistance if a member with disabilities. Hours of operation: 8 a.m. – 8 p.m., Eastern time.

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Web Accessibility Initiative.

To provide accessible Web and mobile app experiences, we strive to:

• Make our content and navigation easy to see
• Make our content and navigation easy to interact with when using a mouse, keyboard, and/or touch screen device
• Provide text and visual alternatives for sounds
• Provide text and audio alternatives for visuals
• Support the use of a computer without a monitor or display
• Support the use of assistive technologies to navigate and access content
• Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, a Humana Customer Care representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please call Humana Customer Care at the number on the back of your member ID card (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. Discrimination is against the law. Humana and its subsidiaries comply with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.

• You may file a complaint, also known as a grievance: Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618

  If you need help filing a grievance, call 800-477-6931 or if you use a TTY, call 711.

• You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through their Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or at U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 800-368-1019, 800-537-7697 (TDD). Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.