Humana Inc. and its subsidiaries (collectively, “Humana”) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, transgender status, marital status, military or veteran status, or religion. Humana does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, transgender status, marital status, military or veteran status, or religion.
Humana Inc. and its subsidiaries:
Provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Customer Service at 1-800-477-6931 for Medical plans, or 1-888-998-7732 for Long Term Care plans(TTY: 711). Video phone service is available for members who are deaf or hearing impaired at 361-214-1050. Hours of operation: 8 a.m. – 8 p.m., Eastern time.
If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
P.O. Box 14618
Lexington, KY 40512 - 4618
You can file a grievance by mail or by phone. If you need help filing a grievance, Customer Service is available to you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at
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or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019 or 1-800-537-7697 (TDD)
Complaint forms are available at
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