Accessibility
Learn about the accessibility resources available to Humana Healthy Horizons® in Florida members.
Learn about the accessibility resources available to Humana Healthy Horizons® in Florida members.
For our members with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:
To request language assistance or communications in alternate formats, please call Customer Care at the number on the back of your member ID card (TTY: 711) or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
See the
For information in alternate languages, please select the appropriate plan name link below.
Para obtener información en idiomas distintos, seleccione el enlace del nombre del plan apropiado a continuación.
Pou enfòmasyon nan lòt lang, tanpri chwazi lyen non plan ki apwopriye a anba a.
Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana member ID card (TTY: 711) or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
Providers with questions about Humana's language assistance requirements can learn more in our
We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support
To provide accessible Web and mobile app experiences, we strive to:
In addition, if you are having trouble accessing our websites or mobile apps, a Humana Customer Care representatives can read the website to you.
If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please call Humana Customer Care at the number on the back of your member ID card (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
To see our full Notice of Non-Discrimination, please select the appropriate plan name link below.