Humana provides long-term support and services to help you continue living in your home and your community. Our goal is to help you live where you want for as long as you want.

Humana Healthy Horizons members get to work with a care coach who will:

• Contact your doctor(s) so you can begin your services
• Help you choose the doctor(s) to see
• Work with you, your family, your caregivers, your doctor(s), and other healthcare providers to make sure that your services work with your medical care and other parts of your life
• Work with you and your support system to develop a Person-Centered Plan of Care

If you need Long Term Services and Supports, a care coach will call you to discuss your needs.

If you have questions before you speak with your care coach, call Member Services at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

For a full list of services and to learn what is covered, see your Member Handbook .

Caregiver support

Caring for a loved one can be challenging. Humana offers support and resources to help you. Looking for the forms you need to grant a caregiver access? You can find those here, too.

Role of a caregiver

As a caregiver, you have an important role. You may provide/perform:

• Companionship
• Health and wellness support
• Household chores
• Personal care
• Safety checks

You also may help someone:

• Find activities to do together
• Get in and out of the house safely
• Manage finances
• Set up a safe home
• Shop for groceries and cook
• Stay in touch with loved ones

Learn about our Health and wellness programs and resources

Caregiver access

To let someone access your health information, you must sign and submit a Consent for Release of Protected Health Information (PHI).

This form will let caregivers view your plan information and get access to free support and resources from Humana. Caregivers also will get a free subscription to Humana’s quarterly caregiver newsletter.

You can give a caregiver access:

• Online in MyHumana opens in new window .
• With a paper consent form

Download the necessary consent forms from the contacts and forms tab. Then, work with your loved one to complete them. Your Care Coach will need you or your authorized representative to sign the forms at your face-to-face visits.

Humana Healthy Horizons in Illinois members get a Medicaid plan that does more—like more benefits to support your best health so you can focus on the things you love. Learn about the extra benefits and services available to Humana Healthy Horizons in Illinois members who have a long-term care plan.

Extras for our members

As a Humana Healthy Horizons in Illinois member with long-term care needs, you get plenty of extra benefits, including: 

• $0 copayments on all services
• An assisted-living move-in basket
• Durable medical equipment and supplies
• Individual therapy sessions for caregivers
• Hearing services
• Care management 
• And more!

For more information about expanded benefits, see your Member Handbook