Member Services
855-223-9868 (TTY: 711)
Monday – Friday, from 8 a.m. – 8 p.m., CST
Humana is closed on the following days in observation of major holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The day after Thanksgiving
- Christmas Eve
- Christmas Day
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.
Mailing Address:
Humana Healthy Horizons in Oklahoma
Oklahoma Tower
210 Park Ave
PO Box 43
Oklahoma City, OK 73102
Online chat service
We’re happy to talk to you via online chat. To access this service:
- Sign in to your MyHumana account
- If you don’t have a
MyHumana account, you quickly can create one
- If you don’t have a
- Click the “Chat with us” button near the bottom of any page inside your MyHumana account
Online chat is available Monday – Friday, 8 a.m. – 8 p.m., CST.
24-Hour Nurse Advice Line
800-854-6619
Our nurses can help you:
- Decide if you need to go to a provider or the emergency room (ER)
- Find out about medical tests or surgery
- Find out more about prescriptions or over-the-counter medicines
- Learn about a medical condition or recent diagnosis
- Learn about nutrition and wellness
- Make a list of questions for provider visits
Oklahoma mental health lifeline
988
24 hours a day, 7 days a week
If you believe you are having a behavioral health emergency, including mental health and substance use, call the Oklahoma Mental Health Lifeline at 988. If you are in danger or need immediate medical attention, call 911.
Care management program
To speak with a care manager or enroll in a care management program
855-223-9868 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Central
Fraud, waste, and abuse
You can report suspected fraud and abuse in the following ways:
- Call the Medicaid Fraud, Waste and Program Abuse Tip Line at 800-614-4126, 24 hours a day, 7 days a week.
- Call the U.S. Office of Inspector General’s Fraud Line at 800-HHS-TIPS (800-447-8477)