Support for Humana Healthy Horizons in Oklahoma members

Whether you’re a new member looking for information to get started, want to find the latest news about Sooner Select, or just need to download a form—you’re in the right place.

We can help you manage and understand your coverage.

New member resources

Welcome to Humana Healthy Horizons in Oklahoma. With us, you get a Medicaid plan that does more. We offer more rewards, more everyday benefits, and more help and support. That’s so you have more time to focus on what you love.

Find important resources and learn how to make the most out of your health plan . 

Enrollment information

Find out about your open enrollment period and how to change your plan and get answers to other enrollment questions.

Learn about enrolling in our SoonerSelect plan . 

News and alerts

Find the latest news, alerts, events and in your area and information you need about your Oklahoma SoonerSelect plan. 

Find important News, alerts and On the Horizon member newsletter

Provider directories

Access real-time information about doctors in our network, download a PDF version of our printed provider directories, and find information about dental and pharmacy services providers.

Find up-to-date information about doctors in our network fron provider directories . 

Prior authorization 

Humana may need to approve some treatments and services before you receive them. Humana Healthy Horizons in Oklahoma may also need to approve some treatments or services for you to continue receiving them. Typically, your primary care provider (PCP) will submit the prior authorization request to Humana on your behalf.

To learn more about prior authorization:

• Refer to your Member Handbook  
• Call Member Services at 855-223-9868 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Central time.

Member Handbook

Managing your health care alone can be hard, especially if you are dealing with many health problems at the same time. If you need extra support to get and stay healthy, we can help. As a member of Humana you may have a care manager on your health care team. A care manager is a specially trained health professional who works with you and your doctors to make sure you get the right care when and where you need it. 

Review your Member Handbook for more information

Documents and forms

Your one-stop shop for the key documents and forms you may need, including your Member Handbook, provider directories and other forms to manage your plan.

Find the documents and forms Sooner Select enrollees need to get the most from their enrollment

Grievances and appeals

We want you to be happy with the care you get. We hope you get the best care possible.

If you are not happy with any part of your healthcare plan, Member Services, your doctor or a healthcare facility, you can send in a grievance. You also can appeal a claim or a denied service.

Learn more about Grievances & Appeals

File a request by filling out Grievance and Appeal Office Appointment of Representative Form pdf opens in new window

Accessibility resources

For our members with disabilities or limited English proficiency, we provide American Sign Language interpreters, linguistically trained interpreters for visually impaired customers, over-the-phone interpretation and Teletype (TTY) communication services at no cost when interacting with Humana.

Learn more about accessibility resources availablefor our member

Contact us

If any of the following change after becoming a Humana Healthy Horizons in Oklahoma member, please call Member Services right away at 888-223-9868 (TTY: 771)

• You have a change in Medicaid eligibility.
• You become pregnant or give birth.
• There is a change in Medicaid coverage for you or your children.
• Someone in your household goes into state custody.
• You begin receiving Medicare.
• You move.

Additional contact information If you have questions, find the number you need to get help and support .