why choose humana

Get answers from Humana when you need them

We know you’re busy. That’s why we’ve made it easy to get a hold of someone on the Customer Care team. Whether you have a question about enrollment, want to check the status of a claim, or ask questions regarding your plan, Humana is here to help.

Let’s stay in touch

To verify your recent enrollment, request a member ID card, check the status of a claim, or ask questions about your policy:


  • Medicare Advantage: 1-800-457-4708
  • Prescription drug plans: 1 -800-281-6918
  • Medicare Supplement plans: 1-800-866-0581

To enroll , or learn more about Humana's Medicare health plans:

  • Medicare enrollment: 1-888-223-9950
    • TTY users: Call 711, 8 a.m. – 8 p.m., 7 Days a week

      Computer operator wearing glasses

      Researching online individual health insurance plans

      Send us an email

      Go to the Communications Center on MyHumana and use the secure email option to get in touch with a Customer Care specialist.

      Register for MyHumana

      Reach out to us

      If you’d like to use the postal service to send your Medicare correspondence, use this address:

      Humana Correspondence Office
      P.O. Box 14601
      Lexington, KY 40512–4601

      Or fax the information: 1-888-556-2128

      Bring the pharmacy to you

      Bring the pharmacy to you

      Order your medications online and have them mailed directly to you with mail order pharmacies, like Humana-owned RightSource.

      Register with RightSource
      Why Choose Humana Medicare?

      Where would you go for care?

      Prepare yourself for the unexpected things in life. Learn where to go for care if you have the flu, twist your ankle or may be facing a serious situation.

      Learn more about where to go for care
      Talk the confusion out of Medicare reform

      Talk the confusion out of Medicare reform

      With simple, straightforward terms, Humana helps you understand which healthcare reform changes may affect you and your wellness.

      Find out what healthcare reform means to you