why choose humana

Get answers from Humana when you need them

Ask Humana

We know you’re busy. That’s why we’ve made it easy to get a hold of someone on the Customer Care team. Whether you have a question about enrollment, want to check the status of a claim, or ask questions regarding your plan, Humana is here to help.

Let’s stay in touch

To verify your recent enrollment, request a member ID card, check the status of a claim, or ask questions about your policy:

  • Medicare Customer Service: 1-800-457-4708

To enroll, or learn more about Humana's Medicare health plans:

  • Medicare enrollment: 1-888-223-9950

TTY users: Call 711, 8 a.m. – 8 p.m., 7 Days a week

Computer operator wearing glasses
Researching online individual health insurance plans

Send us an email

Go to the Communications Center on MyHumana and use the secure email option to get in touch with a Customer Care specialist.

Reach out to us

If you’d like to use the postal service to send your Medicare correspondence, use this address:

Humana Correspondence Office
P.O. Box 14601
Lexington, KY 40512–4601

Or fax the information: 1-888-556-2128

Bring the pharmacy to you

Bring the pharmacy to you

Order your medications online and have them mailed directly to you with mail order pharmacies, like Humana-owned Humana Pharmacy.

Register with Humana Pharmacy
Why Choose Humana Medicare?

Rally Your Health Care Team

It starts with you, but it doesn’t end there. You have support – a complete team that includes your primary care doctor, your friends and family and Humana – all dedicated to helping you achieve your health goals.

Learn more