How can we help?

This document provides information on how to access Humana information in other languages:

ML_AllLangTranslated_LEP_FINAL.pdf (14 KB)(PDF opens in new window)

For access to formats such as large print, audio, Braille, or sign language, visit Accessibility Resources or call the Customer Care phone number listed on your Humana ID card.

There are many different things that affect the cost of health insurance, including the amount of coverage, premiums, deductibles, copays, coinsurance, and even where you live. To learn more about the costs involved, and how to narrow down your choices, visit our How Much Does Health Insurance Cost page.

We offer a wide range of insurance plans to meet your needs. We provide dental insurance, vision insurance, pharmacy services, plus Medicare and Medicaid plans. Learn more about Humana’s products and services.

Humana is a health insurance company. We strive to meet different insurance needs for individuals, families, seniors, military personnel, and the self-employed. We believe our role in the insurance industry is to shift perceptions and move beyond being simply a provider by helping to empower our members to live healthy, active, and rewarding lives. Our corporate headquarters is in Louisville, Kentucky. You can learn more about Humana by visiting our company profile page.

We’ve put all of our forms in one location for your convenience. Visit Forms Made Easy.

We work every day to empower our members, and help them to live healthy, active, and rewarding lives. We are so glad to have you join us.

Visit this page to learn the next steps you need to take

A member ID card is the same as your insurance card. To learn what each item on your card means, visit the Member ID Information page.

MyHumana is a resource available only to our members. It is a secure website portal that allows you to manage all of your healthcare information online. You can use MyHumana to find doctors, pay bills, check claims, and so much more. To sign up, visit Register to get healthcare at your fingertips.

Signing up for MyHumana is easy. Simply visit the Registration page.

Every consumer has rights and responsibilities when purchasing health insurance. You can learn more about them here.

Yes! We provide a number of special programs for our members. You can access them online by signing in to your account and then clicking the Get Healthy button at the top of the page.

Health and well-being are at the center of everything we do. From information on choosing health insurance, explaining healthcare reform, articles on health and well-being and much more, visit our Health & Welness library

Members have access to our Personal Nurse® service, where you can work with a nurse on an ongoing basis, and learn to take charge of your health. You can learn more about this service here.

Absolutely. We have an entire division dedicated to helping you understand your benefits, choosing an in-network transplant program, and managing claims. You can get more details by visiting our Transplant Services page. 

Illnesses and emergencies don’t always happen during office hours. Urgent care centers are often open earlier and later than regular doctor’s offices and clinics, providing you an alternative place to get care in non-emergency situations. To locate a center near you, visit our Urgent Care page.

If you are experiencing a serious medical event, or a life-threatening emergency, you should call 911 or go to your nearest emergency room. If you need non-emergency medical care, your best bet is to first call your primary care doctor. He or she is already familiar with your medical history, medications, and lifestyle. However, if it is after office hours or on the weekend, you could use an urgent care center as an alternative. For more information, please visit our Where to Go for Care page.

One of the benefits of membership is the ability to speak to a medical professional when you need to. Humana has nurses available to answer your questions 24/7, every day of the year. Learn more about our HumanaFirst Nurse Advice Line.

The best way to get healthcare services at a lower cost is to always choose an in-network provider. Learn more here: Save Costs by Staying In-Network.

You can get access to medical care a number of different ways. Start by visiting our  Finding Medical Care page. 

To see if mental health services are covered under your plan, call the Customer Care number on your Humana ID card. We also have a number of articles on mental health you can access here.

To get medical help when you are away from home, you can call the number on the back of your Humana ID card to find a provider in your network. You can get more information in the section titled Care Away from Home. 

Cost sharing is the amount of money you pay out of your own pocket for medical care or prescription drugs. Understanding how cost sharing works may help you save money.  Your “cost share” may include:

• Your copayment – the flat amount you pay to a healthcare provider or pharmacy at the time of service, based on your plan and the services you receive
• Your deductible – the amount that you pay toward certain healthcare expenses before your plan starts paying a share of the costs
• Your coinsurance – a percentage of the charges you may owe for services you receive once you’ve met your plan’s deductible

One simple way to save on your cost share is by making sure you get care from providers who are in your plan’s network. With most plans, your cost share will be higher if you use an out-of-network provider. And remember that your doctor is just one of your care providers. If your doctor refers you to a specialist or other care provider, check to be sure that they are in your plan’s network, as well. You can do this online at Humana.com/PhysicianFinder, or call your doctor’s office directly to be sure they’ve referred you to someone in your plan’s network.

You may be able to save on your cost share at the pharmacy, as well. If your doctor prescribes a drug, ask if a generic version with a lower copayment is available.

Knowing where to go for care when your doctor isn’t available can help you save, as well. For example, a visit to an urgent care center will usually cost less than a visit to an emergency room. And an emergency room visit to a hospital in your plan’s network will cost less than a visit to an out-of-network hospital. So your share of the cost will be lower, as well, in both of those cases.

The best time to find an emergency room in your plan’s network is before you need one! Most plans cover emergency room care for true emergencies regardless of whether it’s in or out of your plan’s network. But if you need to be admitted to the hospital for further treatment or need after-treatment care, your share of the cost will be lower at a hospital in your plan’s network.

Finally, know your plan and what it covers. One of the easiest ways to do this is to register for a secure, online account at MyHumana.com. That way, you can access your personal plan information anytime you need it.

The Affordable Care Act requires that health insurance plans cover 100 percent of certain preventive screenings and activities, at no cost to the member. Some examples include flu shots, screening mammography, prostate cancer screening tests, and colorectal cancer screening. So, for example, if you’re over 50, you’ve never had a colorectal cancer screening, and your doctor recommends a preventive colonoscopy, the cost will be covered completely by your plan as a preventive test. Check with your plan to see if the provider who conducts the screening must also be in your plan’s network.

On the other hand, if you visit your doctor because you’ve been having abdominal pains or a change in bowel habits, your doctor may order a colonoscopy to find a cause for your symptoms. In that case, the colonoscopy would be a diagnostic test, subject to any cost sharing (such as copays, deductibles and coinsurance) required by your health plan, even if you would be eligible for a free preventive screening if you had no symptoms.

To learn if your medications are covered, and where to get your prescriptions filled, visit our Pharmacy page.

Locating an in-network pharmacy is easy with Humana’s Pharmacy Locator.

To see if a medication is covered by your insurance plan, simply look it up on Humana’s Drug List.

Some medications require authorization (approval) before filling a prescription. For an explanation of the process, visit our Prior Authorizations page.

New medical procedures and devices are being invented all the time. Learn more about how Humana evaluates new technology here.

We can accept your payment in a variety of ways. To learn how, visit our Ways to Pay page, and click on the red +Other Options link.

Based on your income, you may qualify for a tax credit from the federal government to pay your premiums. To learn more, visit Could You be Eligible for a Tax Credit?

Setting up automatic payments is an easy way to make sure your premiums are paid on time, every month. To set up recurring payments, simply sign in to MyHumana and then select Pay my bill on the top right hand side of the page.

Yes! Whatever type of provider you need – dental, vision, pharmacy – we can help you locate someone in your insurance network. Simply visit our Provider Finder page.

You may visit our Transparency Tools page to learn about your options.

Absolutely. Humana recognizes that caregivers are an important part of many healthcare teams. We have a number of articles and other information available on our Caregiver Support page.

We encourage you to share your health information with your primary caregiver, so he or she can stay informed. To give access to your caregiver, visit our Caregiver Access page.

For an overview of how to know what coverage you have, and how to use it, visit our Using a Health Insurance Plan page

A premium is the amount you pay each month for health insurance. Paying your premiums each month is the only way to activate and use your health insurance. To learn how to pay your premiums each month go to our Ways to Pay page and click on the red +Other Options link.

A claim is the formal request submitted to an insurance company for payment of services. When a claim is approved, the provider is paid or the insured person is reimbursed for money he or she paid to the provider. To learn more, visit our What is a Claim page.

A provider is a person or group that offers medical care. This includes doctors, hospitals, retail clinics, urgent care centers, and more. Be sure to check if a provider is in network before getting services. To find a provider in your network, visit Save Costs by Staying In-Network.

Utilization management (UM) is the process used to determine if a service is medically necessary and covered by your insurance plan. To learn more about the UM process at Humana, visit the section titled Utilization Management.