We want to make sure you have the right treatment for your condition, so there may be times when it is necessary to get approval from Humana before getting a prescription filled. This is called “prior authorization.”
How prior authorization works
Let’s say you have diabetes and your doctor wants you to try a new diabetes medication. The medication your doctor prescribed may be on Humana’s list of drugs that requires prior authorization.
To see which medication requires prior authorization, search Humana's Drug List.
Note if your medication requires prior authorization and you fill your prescription without getting approval, you may be responsible for all expenses associated with the medication.
Why you may need approval
Here are some reasons you may need approval for your medication:
- The state or federal government requires Humana to review certain prescription requests
- A lower-cost alternative medication may treat the same condition
- The medication may have side effects or require special monitoring
- The medication may be dangerous if taken with another medication you’re taking
- The medication should only be taken for certain health conditions
- The medication is a controlled substance or is more likely to be abused or misused
How to receive approval
You can start a prior authorization request or ask your doctor to contact Humana Clinical Pharmacy Review (HCPR) for approval.
Here are the ways your doctor can request approval:
- Go to CoverMyMeds to submit a prior authorization request
- Call 1-800-555-CLIN (2546), Monday – Friday, 8 a.m. – 8 p.m., local time
- Fax a prior authorization request form to 1-877-486-2621
AZ, CO, TX and TN non-Medicare residents
If you filled a prescription that required prior authorization but did not receive approval from Humana in advance, you may be eligible for reimbursement for your out-of-pocket expense, less any cost share.
For reimbursement, please download and complete the Prescription Drug Claim Form and send it to us.