Enrollee support
Welcome to Kentucky Medicaid! Start here to find the new enrollee information you need.
Humana Healthy Horizons® in Kentucky enrollee support
Whether you’re looking for information to get started, want to find the latest news about Kentucky Medicaid, or just need to download a form—you’re in the right place.
Enrollment information
Find out what you need to know about your open enrollment period, how to change your plan, and answers to other enrollment questions.
News and alerts
If there’s something new going on with Kentucky Medicaid, you can find out here. We’ll post the latest news and alerts on the issues that matter most to you.
Support during disasters
We are here to support you during public health emergencies or disasters. See what steps we take to make sure enrollees in impacted areas get the medical care they need.
Documents and forms
Stay organized and find all of the documents and forms you need in one place. Find your Enrollee Handbook, provider directories, and other forms to manage your plan.
Measuring our performance
Let us know how we’re doing. We want to make sure we are giving you the best care and services to manage your health. Learn about the tools we use to measure our performance, check out the results, and take a survey to give us your feedback.
Grievances and appeals
We want you to be happy with the care you get and hope you are getting the best care possible.
If you are not happy with any part of your healthcare plan, Enrollee Services, your doctor, or a facility, you can send in a grievance. You also can appeal a claim or a denied service.
We want to hear from you!
You trust us with your healthcare—now trust us with your ideas! During the year, we meet with enrollees around the state to find out how we’re doing. Enrollees who participate become part of our Quality Member Access Committee.
Enrollees who join us for an in-person meeting get a $40 gift card.
To reserve your spot or for more information please call 888-800-8659 or email