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Medicaid member support

Whether you’re a new member looking for information to get started, want to find the latest news about Kentucky Medicaid, or just need to download a form—you’re in the right place.

Your Kentucky Medicaid plan is here to help you manage and understand your coverage.

New member information

Welcome to Kentucky Medicaid! Start here to find the new member information you need.

Welcome to Kentucky Medicaid

Enrollment information

Find out what you need to know about your open enrollment period, how to change your plan, and answers to other enrollment questions.

Find enrollment info

News and alerts

If there’s something new going on with Kentucky Medicaid you can find out here. We’ll post the latest news and alerts on the issues that matter most to you.

Check news and alerts

Support during disasters

There are a lot of things to worry about in an emergency or disaster—your health insurance coverage shouldn’t be one of them. Kentucky Medicaid is here to support you during public health emergencies or disasters. See what steps we take to make sure members in impacted areas get the medical care they need.

Get support during disasters

Documents & forms

Stay organized and find all of the documents and forms you need in one place. Find your member handbook, provider directories and other forms to manage your plan.

Find documents and forms

Measuring our performance

Let us know how we’re doing. We want to make sure we are giving you the best care and services to manage your health. Learn about the tools we use to measure our performance, check out the results and take a survey to give us your feedback.

Go to performance measurements

Grievance and appeals

We want you to be happy with the care you get from Kentucky Medicaid, and hope you are getting the best care possible.

If you are not happy with any part of your healthcare plan, Customer Care, your doctor or a facility, you can send in a grievance. You can also appeal a claim or a denied service.

Learn about grievance and appeals

Help us help you!

You trust us with your health care. Now trust us with your ideas! We will be holding Listen and Learn sessions throughout the year for enrollees like you to share your feedback with us on how we can make your experience with Humana better! This event is free to you and to thank you for your time you will receive a $40 gift card at the end of the session. Below is when and where we will hold our meetings:

February 27th   Fayette County
Jacobs Hope Cafeteria, 299 W. Loudon Ave., Lexington, KY 40508
1-3 pm Eastern

During to the ongoing coronavirus (COVID-19) pandemic, future meetings likely will not be held in person but still will take place. We will update our website with information about these meetings as we know more.

August 26
1 p.m. – 3 p.m., Eastern time

September 24
10 a.m. – 12 p.m., Central time

November 24
1 p.m. – 3 p.m., Eastern time

To reserve your spot or for more information please call 1-888-800-8659. We hope to see you there!

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.