Advice and support when you need it

Have you ever had a health question while caring for a loved one and didn't know what to do? When life gets challenging for the Humana member you're caring for, does she/he have someone to talk to?

Its good to know there is someone to talk to when challenging health and life situations come up. Here are two services that can help if the person you care for is a Humana Medicare Advantage plan member.

HumanaFirst® Nurse Advice Line

Humana plan members can call the HumanaFirst Nurse Advice Line anytime—licensed nurses are available 24 hours a day, seven days a week.

When you call, with the members approval, a nurse will talk with you about how your loved one is feeling and let you know what you can do. Remember, emergencies need immediate attention. If you have an emergency, be sure go to the emergency room.

How do I get started?

Just call <1-800-622-9529 (TTY: 711)> 24 hours a day, seven days a week, to talk with a nurse. This is a good number to keep along with the contact

information you keep for the person you’re caring for: primary care provider, the closest urgent care facility, and hospital.

Member Assistance Program (MAP)

Qualified and trained MAP professionals are available to provide confidential support and guidance for those times your loved ones need it most. They will take the time to listen to fully understand what is happening, plus provide assistance and resources on a variety of challenging issues. With the member’s approval, you as their caregiver may be on the phone as they talk to the MAP professional.

What kind of issues?

  • Life transitions (retirement, divorce, etc.)
  • Emotional concerns
  • Relationship issues
  • Coping with a serious illness
  • Grief associated with loss of a loved one
  • Caregiving for grandchildren or other loved ones

How do I get started?

If the Humana member you’re caring for is having an issue they’d like to talk to someone about, they can call a MAP professional at <1-800-767-6171>,(TTY: 711), 24 hours a day, seven days a week. MAP professionals answer the phone Monday–Friday from 7:30 a.m.–5:30 p.m. Central time. Calls received outside of these days and hours are answered by staff and are responded to the next business day.