Learn more about how Humana uses and protects your health information.
On the tabs below, you can find your Member Handbook, Prescription Drug Guide, Summary of Benefits, and Provider Directory (by region).
2020 Provider Directories
Note: If you need help finding a network provider and/or pharmacy, click here or call Customer Care at 1-800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time. If you want a Provider/Pharmacy Directory mailed to you, click here (link opens in new window). Humana will mail your directory within 3 business days, but please allow up to 2 weeks for it to arrive in the mail.
2021 Provider Directories
Illinois residents that have Medicaid and Medicare can get their benefits from the same place.
Find out what to expect and who to call if you have questions.
Learn about the benefits Humana members get.
How do I find a doctor or provider and how do I get a ride there?
How do I file a grievance or call CMS?
Get answers to your question about medicine and pharmacy coverage.
We make available the documents and forms you need to help you get the most from your Humana plan.
MyHumana is our secure member portal. After you create an account, you have 24/7 access to your personal information, and you can:
Register for MyHumana (link opens in new window)