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New member resources

Welcome to Humana Gold Plus® Integrated Medicare-Medicaid. We aim to make your healthcare experience easier and more personalized. We aim to deliver what matters most to you.

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A more human way to healthcare™

We believe in human care. That means we do what’s right for our members. Below, you’ll find key resources that will help you on your healthcare journey.

Statewide coverage

Humana Gold Plus Integrated is available statewide in Illinois. This expansion means that all Illinois residents who are eligible to receive Medicare and Medicaid coverage and benefits can enroll in our health plan.

All health plan materials are available in alternative formats, including large print, Braille, and audio. To receive any plan material in an alternative format, please call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Behavioral health resources

We partner with Beacon Health to help provider integrated behavioral health services, such as:

  • Psychiatric services
  • Rehabilitation

For more information:


MyHumana is our secure member portal. After you create an account, you have 24/7 access to your personal information, and you can:

  • Check the status of your claims
  • Choose if you want us to send you information via email or in the mail
  • Find in-network doctors, hospitals, pharmacies, and urgent care centers
  • View your coverage and benefits details

Register for MyHumana, opens new window

Go365 by Humana

As of January 1, 2022, you can use your MyHumana account information to access your Go365® by Humana account. For many members, Go365 by Humana makes it fun and easier to reach health goals and thrive. Earn rewards when you complete healthy activities.

Learn more about Go365 by Humana

COVID-19 vaccine

Everyone in Illinois 5 years old and older can get a COVID-19 vaccine.

The U.S. Food and Drug Administration (FDA) has granted full use authorization for the following COVID-19 vaccine:

  • The Moderna vaccine, for people 18 years of age and older (2 doses, administered 21 days apart, are needed)
  • The Pfizer-BioNTech vaccine (also known as Comirnaty), for people 16 and older (2 doses, administered 21 days apart, are needed)

The FDA has granted emergency use authorization for the following COVID-19 vaccines:

  • The Pfizer-BioNTech vaccine, for people between the ages of 5 and 15 (2 doses, administered 21 days apart, are needed)
  • The Johnson & Johnson (Janssen) vaccine, for people 18 years old and older (1 dose needed)

According to the Centers for Disease Control and Prevention (CDC), opens new window, getting a COVID-19 vaccine will:

  • Help keep you from getting COVID-19
  • Not give you COVID-19
  • Be an important tool to help stop the pandemic

There are many reasons to get a COVID-19 vaccine. The more people who get the vaccine, the more people protected. Do your part to crush COVID-19.

Community events

Humana Gold Plus Integrated partners with community organizations to host virtual health-related webinars. Check out the below link to get information about upcoming topics, including how to register for the event(s).

Community event information, PDF opens new window


Free transportation is available for members who need to fill a prescription or get medical supplies, equipment, or other pharmacy-related items after a doctor’s visit. To set up this type of transportation, call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

If you need a ride to a healthcare appointment that is not an emergency, call 855-253-6867 (TTY: 711), Monday – Friday 8 a.m. – 8 p.m. Central time.

For emergency transportation, call 911.

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Use our Find a Doctor service to find a doctor, hospital, pharmacy, or other healthcare facility.

Find a dentist

Use this Find a Dental Provider service to find a dentist near you.