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New member resources

Welcome to Humana Gold Plus® Integrated Medicare-Medicaid. We aim to make your healthcare experience easier and more personalized. We aim to deliver what matters most to you.

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A more human way to healthcare™

We believe in human care. That means we do what’s right for our members. Below, you’ll find key resources that will help you on your healthcare journey.

Statewide coverage

Humana Gold Plus Integrated is available statewide in Illinois. This expansion means that all Illinois residents who are eligible to receive Medicare and Medicaid coverage and benefits can enroll in our health plan.

All health plan materials are available in alternative formats, including large print, Braille, and audio. To receive any plan material in an alternative format, please call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Flu season is here

The best way to protect yourself from the flu is by getting a flu shot. Your Humana Gold Plus Integrated plan covers flu shots every year. You can get a flu shot from your doctor or from most pharmacies. The earlier you get the shot, the better you’ll be protected all season long.

Learn why you should get a flu shot every year

Learn more about the benefits of getting a flu vaccine

Flu season is here

There is a lot of misinformation out there about the flu, so I want to share some flu facts with you.

  • The best way to fight flu is to get your flu vaccine.
  • You can’t get the flu from the flu vaccine.
  • The vaccine contains killed viruses that can’t make you sick with the illness.
  • The flu is transmitted through contaminated droplets that are coughed, sneezed, or otherwise sent into the air by someone who is infected.
  • You can be infected – and infect others – with the flu for 24 hours before your own symptoms start.
  • Flu viruses can change over time to create different strains.
  • What protected you last year may not be as effective this year.

This is why you need a flu vaccine every year.

Almost everyone six months and older should get the vaccine every year as soon as the vaccine is available. This also protects infants and others who can’t get the vaccine themselves.

Learn what else you can do to protect yourself – and what to do if you get the flu – at

Behavioral health resources

We partner with Beacon Health to help provider integrated behavioral health services, such as:

  • Psychiatric services
  • Rehabilitation

For more information:

  • Visit Beacon Health
  • Select “Illinois” as state
  • Select “Humana Gold Plus Integrated” as your health plan


MyHumana is our secure member portal. After you create an account, you have 24/7 access to your personal information, and you can:

  • Check the status of your claims
  • Choose if you want us to send you information via email or in the mail
  • Find in-network doctors, hospitals, pharmacies, and urgent care centers
  • View your coverage and benefits details

Register for MyHumana

Go365 by Humana

You can use your MyHumana account information to access your Go365® by Humana account. For many members, Go365 by Humana makes it fun and easier to reach health goals and thrive. Earn rewards when you complete healthy activities.

Learn more about Go365 by Humana

Community events

Humana Gold Plus Integrated partners with community organizations to host virtual health-related webinars. Check out the below link to get information about upcoming topics, including how to register for the event(s).

Community event information, PDF


Free transportation is available for members who need to fill a prescription or get medical supplies, equipment, or other pharmacy-related items after a doctor’s visit. To set up this type of transportation, call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

If you need a ride to a healthcare appointment that is not an emergency, call 855-253-6867 (TTY: 711), Monday – Friday 8 a.m. – 8 p.m. Central time.

For emergency transportation, call 911.

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Use our Find a Doctor service to find a doctor, hospital, pharmacy, or other healthcare facility.

Find a dentist

Use this Find a Dental Provider service to find a dentist near you.