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New member resources

Welcome to Humana Gold Plus® Integrated Medicare-Medicaid. We aim to make your healthcare experience easier and more personalized. We aim to deliver what matters most to you.

Get ready to renew your Medicaid coverage

Illinois is checking to make sure you are still eligible for Medicaid coverage. To ensure a review of your Medicaid coverage, please update your information with the state

  • Visit and select “Manage My Case.”
  • Verify your mailing address under “Contact Us.”
  • Locate your due date (the “redetermination” date) in your “Benefit Details.” You can opt-in for text and email alerts about your renewal date. Select the “Account Management” tab under “Manage your communications preferences.”

Everyone’s renewal date is different, so it is critical that you get ready to renew.

You will receive renewal information in the mail about 1 month before your renewal date. Please complete and return it right away. You can complete your renewal online, by returning in the mail, or by calling 800-843-6154.

For help with your renewal, call 800-843-6154.

A more human way to healthcare™

We believe in human care. That means we do what’s right for our members. Below, you’ll find key resources that will help you on your healthcare journey.

Statewide coverage

Humana Gold Plus Integrated is available statewide in Illinois. This expansion means that all Illinois residents who are eligible to receive Medicare and Medicaid coverage and benefits can enroll in our health plan.

All health plan materials are available in alternative formats, including large print, Braille, and audio. To receive any plan material in an alternative format, please call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Behavioral health resources

We partner with Carelon Behavioral Health to help provider integrated behavioral health services, such as:

  • Psychiatric services
  • Rehabilitation

To access services, visit Carelon Behavioral Health

  • Select “Illinois” as state
  • Select “Humana Gold Plus Integrated” as your health plan


MyHumana is our secure member portal. After you create an account, you have 24/7 access to your personal information, and you can:

  • Check the status of your claims
  • Choose if you want us to send you information via email or in the mail
  • Find in-network doctors, hospitals, pharmacies, and urgent care centers
  • View your coverage and benefits details

Register for MyHumana

Go365 by Humana

You can use your MyHumana account information to access your Go365® by Humana account. For many members, Go365 by Humana makes it fun and easier to reach health goals and thrive. Earn rewards when you complete healthy activities.

Learn more about Go365 by Humana

On the Horizon

On the Horizon is our member newsletter. It features helpful information to help you stay in your best health. We will post each issue at the link below.

Current issue

Community events

Humana Gold Plus Integrated partners with community organizations to host virtual health-related webinars. Check out the below link to get information about upcoming topics, including how to register for the event(s).

Community event information, PDF


Free transportation is available for members who need to fill a prescription or get medical supplies, equipment, or other pharmacy-related items after a doctor’s visit. To set up this type of transportation, call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

If you need a ride to a healthcare appointment that is not an emergency, call 855-253-6867 (TTY: 711), Monday – Friday 8 a.m. – 8 p.m. Central time.

For emergency transportation, call 911.

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Use our Find a Doctor service to find a doctor, hospital, pharmacy, or other healthcare facility.

Find a dentist

Use this Find a Dental Provider service to find a dentist near you.