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Customer Care

800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m. Central time

Please note that our automated phone system may answer your call after hours, during weekends, and holidays. Please leave your name and telephone number, and we’ll call you back by the end of the next business day.

Behavioral health crisis line

855-371-9234 (TTY: 711), Monday – Friday, 24 hours a day, 7 days a week

Qualified mental health professionals can answer questions, assess your mental health, and provide and coordinate services as needed.

In the event of a life-threatening emergency or an emergency that poses a threat to the lives of others or property, call 911 or go directly to the nearest emergency room (ER).

Nurse advice call line

855-235-8530, 24 hours a day, 7 days a week

Talk to a nurse at any time to get answers to your healthcare questions.

Care management

800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m. Central time

Please note that our automated phone system may answer your call after hours, during weekends, and holidays. Please leave your name and telephone number, and we’ll call you back by the end of the next business day.

Consumer Advisory Committee

As a member of our health plan, you may be invited to meet with your peers as part of a Consumer Advisory Committee. During our committee meeting, you can tell us how we can better serve you. Members are randomly invited to join. If invited you will be mailed an invitation. Joining will allow you, your caregiver, or family member the chance to attend a community gathering. The gatherings will take place once every 3 months for 2 hours. Complimentary refreshments will be provided at each gathering. Transportation to and from the meeting is available if needed. If chosen and you cannot attend in person, you may call into the meeting. The phone number will be provided in the mailed invitations. Your concerns will be heard. We really look forward to seeing our members!

877-291-6608 (when presented with options, press “2”)
Email: greatlakesequality.humana.com

Centers for Medicare & Medicaid Services

Medicare is the federal health insurance program for people 65 years of age or older, some people under age 65 with disabilities, and people with end-stage kidney disease (ESKD) (permanent kidney failure requiring dialysis or a kidney transplant). The federal agency in charge of Medicare is the Centers for Medicare & Medicaid Services, or CMS.

800-MEDICARE (633-4227) (TTY: 877-486-2048), 24 hours a day, 7even days a week

Medicare.gov

Medicaid

Medicaid helps with medical and long-term services and supports costs for people with limited incomes and resources. You are enrolled in Medicare and in Medicaid. If you have questions about your Medicaid eligibility, call the Illinois Department of Human Services customer helpline.

Illinois Department of Human Services customer helpline

800-843-6154 (TTY: 866-324-5553), Monday – Friday, from 8 a.m. – 5 p.m.

Illinois Department of Human Services

Adult Protective Services (APS)

Adult Protective Services (APS) serves as an access point for reporting abuse, neglect, or financial exploitation of a person age 60 or older or adults with disabilities age 18–59. Abuse, neglect, and exploitation come in a variety of forms. Examples include physical abuse (causing pain or injury), sexual abuse (sexual activity with a person who is unable or unwilling to consent), and financial exploitation (misuse or theft of a person’s resources). Warning signs may include unexplained injuries, missing property or funds, or a person that appears unclean or is living in an unclean environment despite having a caregiver. Any reports to APS of abuse, neglect, or exploitation are investigated by an APS case worker. If you, or someone you know, is experiencing abuse, neglect, or exploitation, please contact APS. If needed, your Humana care coordinator can assist you with contacting APS.

866-800-1409 (TTY: 888-206-1327)

Adult Protective Services

Care Coordination Units (CCUs)

CCUs serve as central access points for older adults who have intensive long-term care needs. If an older adult has a functional impairment(s) and needs housekeeping assistance, home-delivered meals, personal care, or other services, he or she could contact the nearest CCU. It may be located in a senior center or other social service agency. A care coordinator assesses the person’s needs, determines eligibility for various programs, develops a plan of care, and arranges for services.

Chicago
312-744-4016 (TTY: 312-744-6777)
City of Chicago

Suburban Cook County
800-699-9043
AgeOptions

DuPage, Kane, Kankakee, Lake, and Will counties
800-528-2000
Illinois Department on Aging

Illinois Health Benefits Hotline

The Illinois Health Benefits Hotline provides information for Medicaid members who have problems with their health plan.

800-226-0768 (TTY: 877-204-1012), Monday – Friday, 8 a.m. – 4:30 p.m., Central time

Illinois Department of Healthcare and Family Services

Illinois Home Care Ombudsman Program

The Illinois Home Care Ombudsman Program works as an advocate on your behalf. Program employees can:

  • Answer questions if you have a problem or complaint
  • Help you understand what to do
  • Help you file a complaint or an appeal with our plan

The Illinois Home Care Ombudsman Program is not affiliated with Humana Gold Plus Integrated or with any other insurance company or health plan.

800-252-8966 (TTY: 888-206-1327), Monday – Friday, from 8:30 a.m. – 5 p.m.

Home Care Ombudsman Program

Livanta

Livanta is a group of doctors and other healthcare professionals who help improve the quality of care for people with Medicare. Livanta is not affiliated with Humana Gold Plus Integrated or with any other insurance company or health plan.

888-524-9900 (TTY: 888-985-8775)

Livanta

Senior Health Insurance Program (SHIP)

SHIP gives free health insurance counseling to people with Medicare. SHIP is not affiliated with Humana Gold Plus Integrated or with any other insurance company or health plan.

800-252-8966 (TTY: 711), Monday – Friday, 8:30 a.m. – 5 p.m., Central time

Senior Health Insurance Program

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