Accessibility resources for Humana Healthy Horizons in Ohio members

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. Humana Inc. and its subsidiaries do not discriminate or exclude people on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Multilanguage interpreter services

English: ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call the number on your ID card.

Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al número que figura en su tarjeta de identificación.

繁體中文 (Chinese): 注意：注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電會員卡上的電話號碼

Kreyòl Ayisyen (French Creole): ATANSYON: Si ou pa pale angle, sevis asistans lang, gratis nan chaj, ki disponib pou ou. Rele nimewo a sou kat ID ou.

For our members with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

• American Sign Language interpreters (in person or via video)
• Linguistically trained interpreters for visually impaired customers
• Over-the-phone interpretation available in 200 languages
• TTY services
• Video interpretation from a smartphone or computer
• Written materials available in languages other than English, and in alternative formats including Braille, audio, large print, and accessible PDF

To request language assistance or communications in alternate formats, please call Member Services at the number on the back of your Member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 877-856-5702 (TTY: 711), Monday – Friday, from 7 a.m. – 8 p.m., Eastern time.

See the Humana Language Assistance Program, PDF for a detailed description of our policy and program.

Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section, or by calling Humana at the phone number listed on the back of the member's Humana ID card, or by calling 877-320-1235 for assistance. For deaf or hearing-impaired providers, video phone service is available at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Web Accessibility Initiative.

To provide accessible web and mobile app experiences, we strive to:

• Make our content and navigation easy to see
• Make our content and navigation easy to interact with when using a mouse, keyboard, and/or touchscreen device
• Provide text and visual alternatives for sounds
• Provide text and audio alternatives for visuals
• Support the use of a computer without a monitor or display
• Support the use of assistive technologies to navigate and access content
• Support the use of native accessibility features on mobile devices and tablets

In addition, if you have trouble accessing our websites or mobile apps, a Humana Member Services representative can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please call Humana Member Services at the number on the back of your member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. Humana Inc. and its subsidiaries do not discriminate or exclude people on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Humana Inc. and its subsidiaries:

• Provide to people with disabilities to communicate effectively with us free aids and services, such as:
  • Qualified sign language interpreters
  • Written information in other formats (e.g., large print, audio, accessible electronic formats, other formats, etc.)
• Provide to people whose primary language is not English free language services, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, call at the number on the back of your member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.

If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services, you can file a complaint, also known as a grievance, with:

• You may file a complaint, also known as a grievance:
  
  Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618
  
  If you need help filing a grievance, call 866-856-5702 or if you use a TTY, call 711.
• You can also file a civil rights complaint with the:
  
  Ohio Department of Medicaid (ODM), Office of Civil Rights by emailing ODM_EEO_EmployeeRelations@medicaid.ohio.gov, faxing 614-644-1434, or sending by mail to P.O. Box 182709, Columbus, OH 43218-2709, or
  
  The U.S. Department of Health and Human Services, Office for Civil Rights electronically through their Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail at 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 800-368-1019, 800-537-7697 (TTY). Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.

For questions, assistance, or special accommodations, please call at the number on the back of your member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.