support

Support and education

This page can help you find clinical guidelines, educational tools, Medicare and Medicaid resources, our provider magazine and other resources to help you do business with us.

Value-based care

Humana offers value-based care programs and capabilities that can help you manage your population's health.

Business-critical topics

We’ve compiled some of the tools health care providers use most often on our website.

Clinical information

From medical policies and practice guidelines to quality resources, explore industry-based guidelines for your business.

Contact us

There’s a customer service representative ready to help with your question or concern.

Delegated health care provider resources

When state and federal governments pass new regulations, we want delegated health care providers to know about them.

Education on demand

Access educational presentations on topics such as the Humana Access® Visa® debit card, Go365, special needs plans and risk adjustment.

FAQs

Access answers to frequently asked questions on a variety of topics.

Health reform

Find updates on key topics

View information on Humana’s CORE certification, federal updates and more.

HIPAA Information

See companion guides related to the Health Insurance Portability and Accountability Act of 1996, as well as electronic payment, health care reform and National Provider Identifier information.

Humana Member Summary

Learn about a tool that can improve clinical outcomes at the point of care by offering a 365-day snapshot of a member’s medical history.

Humana’s YourPractice

Read the latest Humana news for physicians in Humana’s bimonthly magazine.

Language assistance services

See contractual requirements for health care providers

Medicare and Medicaid information

Review materials for clinicians who serve Humana Medicare, Medicaid and dual Medicare-Medicaid members.

Physician-initiated patient transfers

Find guidelines for the process

Learn more about guidelines for patient transfer requests from primary care physicians (PCPs), physician groups or independent practice associations (IPAs) acting on behalf of a PCP.

Physician rotational program

Learn how you can put your career on the fast track and become a leader in health care.

Provider compliance training

Find the compliance program requirements all Humana-contracted parties must complete upon initial contract and annually thereafter if they support Humana plans for Medicare, Medicaid and/or Medicare-Medicaid beneficiaries. This includes parties contracted with a Humana subsidiary.

Provider self-service online

Learn about secure online self-service capabilities that can save time and increase efficiency.

Publications

Review health care provider manuals, lab data-sharing information and more.

A commitment to moving healthcare forward

Wellbeing in 140 characters or less

Get the latest news and information.

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Medical and pharmacy coverage policies

Medical and pharmacy coverage policies

These policies address new procedures, devices and medications.

See Humana coverage policies (link opens in new window) 
Electronic submission of claims and other options to help providers with improved cash flow

Ease administration and improve cash flow

Humana not only accepts, but also encourages health care providers to submit claims electronically. We have a number of options to support your needs.

Find out more about electronic submission