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Have a question for us or need support? Find how and where to get the information or help you need.

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Humana Healthy Horizons® in Ohio contact information

Member Services

877-856-5702 (TTY: 711)
Monday – Friday, from 7 a.m. – 8 p.m., Eastern time

Humana is closed on the following days in observation of major holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.

Online chat service

We’re happy to talk to you via online chat. To access this service:

Online chat is available Monday – Friday, 8 a.m. – 8 p.m., Eastern time.

24-Hour Nurse Advice Line

866-376-4827

Our nurses can help you:

  • Decide if you need to go to a provider or the emergency room (ER)
  • Find out about medical tests or surgery
  • Find out more about prescriptions or over-the-counter medicines
  • Learn about a medical condition or recent diagnosis
  • Learn about nutrition and wellness
  • Make a list of questions for provider visits

Behavioral health

877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Care management program

To speak with a care manager or enroll in a care management program
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Community management department

For information on local resources and community and supportive services in your area
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Dental

For information about your dental coverage (through Ohio Medicaid)
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Disease management program

To speak with a care manager or enroll in a disease management program
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Fraud, waste, or abuse

To report fraud, waste, or abuse of our services
800-614-4126 (TTY: 711)
24 hours a day, 7 days a week

Hearing

877-856-5702 (TTY: 711)
Monday – Friday, from 7 a.m. – 8 p.m., Eastern time

Gainwell

For questions about your pharmacy coverage and/or over-the-counter benefit:
833-491-0344
Available 24 hours a day, 7 days a week

Humana moms program

Expecting? Contact our Humana moms program to learn more about how we can support you during and after your pregnancy
OHMCDMaternity@humana.com
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Suicide and Crisis Lifeline

The Suicide and Crisis Lifeline is a toll-free emotional support call service administered in community settings. Behavioral health professionals staff the Suicide and Crisis Lifeline 24 hours a day, 7 days a week. They offer confidential support in times of personal or family crisis when individuals may be struggling to cope with challenges in their lives. When callers need additional services, they will receive assistance and connection to local providers.

988

Ohio Department of Medicaid

50 W. Town St.
Suite 400
Columbus, OH 43215
800-324-8680

OhioRISE

833-711-0773

Ohio Tobacco Quit Line

800-QUIT-NOW (784-8669) (TTY: 888-229-2182)

Transportation (Access2Care)

855-739-5986 (TTY: 866-288-3133), Monday – Saturday, from 8 a.m. – 6 p.m. Eastern time

Remember to:

  • Set up transportation at least 48 hours in advance
  • Cancel within 24 hours of your appointment, if you need to cancel

Vision

Use the EyeMed vision provider directory
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Humana Healthy Horizons in Ohio