Contact us
Have a question for us or need support? Find how and where to get the information or help you need.
Have a question for us or need support? Find how and where to get the information or help you need.
877-856-5702 (TTY: 711)
Monday – Friday, from 7 a.m. – 8 p.m., Eastern time
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.
We’re happy to talk to you via online chat. To access this service:
Online chat is available Monday – Friday, 8 a.m. – 8 p.m., Eastern time.
866-376-4827
Our nurses can help you:
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
To speak with a care manager or enroll in a care management program
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
For information on local resources and community and supportive services in your area
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
For information about your dental coverage (through Ohio Medicaid)
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
To speak with a care manager or enroll in a disease management program
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
To report fraud, waste, or abuse of our services
800-614-4126 (TTY: 711)
24 hours a day, 7 days a week
For questions about our over-the-counter (OTC) mail-order pharmacy service
855-211-8370 (TTY: 711)
Monday – Friday, 7 a.m. – 10 p.m., and Saturday, 7 a.m. – 5:30 p.m., Central time
Call the number on the back of your member ID card if you have questions about your OTC benefit.
Expecting? Contact our Humana moms program to learn more about how we can support you during and after your pregnancy
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
The Ohio CareLine is a toll-free emotional support call service created by the Ohio Department of Mental Health and Addiction Services and administered in community settings. Behavioral health professionals staff the CareLine 24 hours a day, 7 days a week. They offer confidential support in times of personal or family crisis when individuals may be struggling to cope with challenges in their lives. When callers need additional services, they will receive assistance and connection to local providers.
800-720-9616
50 W. Town St.
Suite 400
Columbus, OH 43215
800-324-8680
833-711-0773
800-QUIT-NOW (784-8669) (TTY: 888-229-2182)
855-739-5986 (TTY: 866-288-3133), Monday – Saturday, from 8 a.m. – 6 p.m.
Remember to:
Use the
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time