Have a question for us or need support? Find how and where to get the information or help you need.
Contact us
Humana Healthy Horizons® in Ohio contact information
Member Services
877-856-5702 (TTY: 711)
Monday – Friday, from 7 a.m. – 8 p.m., Eastern time
Humana is closed on the following days in observation of major holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- The day after Thanksgiving
- Christmas Day
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.
Online chat service
We’re happy to talk to you via online chat. To access this service:
- Sign in to your MyHumana account
- If you don’t have a
MyHumana account, you quickly can create one
- If you don’t have a
- Click the “Chat with us” button near the bottom of any page inside your MyHumana account
Online chat is available Monday – Friday, 8 a.m. – 8 p.m., Eastern time.
24-Hour Nurse Advice Line
866-376-4827
Our nurses can help you:
- Decide if you need to go to a provider or the emergency room (ER)
- Find out about medical tests or surgery
- Find out more about prescriptions or over-the-counter medicines
- Learn about a medical condition or recent diagnosis
- Learn about nutrition and wellness
- Make a list of questions for provider visits
Behavioral health
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
Care management program
To speak with a care manager or enroll in a care management program
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
Community management department
For information on local resources and community and supportive services in your area
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
Dental
For information about your dental coverage (through Ohio Medicaid)
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
Disease management program
To speak with a care manager or enroll in a disease management program
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
Fraud, waste, or abuse
To report fraud, waste, or abuse of our services
800-614-4126 (TTY: 711)
24 hours a day, 7 days a week
Hearing
877-856-5702 (TTY: 711)
Monday – Friday, from 7 a.m. – 8 p.m., Eastern time
Gainwell
For questions about your pharmacy coverage and/or over-the-counter benefit:
833-491-0344
Available 24 hours a day, 7 days a week
HumanaBeginnings care management program
Expecting? Contact our HumanaBeginnings™ care management program to learn more about how we can support you during and after your pregnancy
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
Suicide and Crisis Lifeline
The Suicide and Crisis Lifeline is a toll-free emotional support call service administered in community settings. Behavioral health professionals staff the Suicide and Crisis Lifeline 24 hours a day, 7 days a week. They offer confidential support in times of personal or family crisis when individuals may be struggling to cope with challenges in their lives. When callers need additional services, they will receive assistance and connection to local providers.
988
Ohio Department of Medicaid
50 W. Town St.
Suite 400
Columbus, OH 43215
800-324-8680
OhioRISE
833-711-0773
Ohio Tobacco Quit Line
800-QUIT-NOW (784-8669) (TTY: 888-229-2182)
Transportation (Access2Care)
855-739-5986 (TTY: 866-288-3133), Monday – Saturday, from 8 a.m. – 6 p.m. Eastern time
Remember to:
- Set up transportation at least 48 hours in advance
- Cancel within 24 hours of your appointment, if you need to cancel
Vision
Use the
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time