MyHumana is our online portal for members to access personal and secure plan information. Register for a MyHumana account, download the app to your smartphone or tablet, and carry your health plan with you 24/7.
MyHumana
Creating and registering a MyHumana account
After enrolling in Humana Healthy Horizons®, to create and register a MyHumana account:
- Go to the
MyHumana registration webpage - Choose Medicaid as member type
- Fill out member information (e.g., enrollee/member ID number, date of birth, ZIP code)
- Select continue
- Set up account information (e.g., enter email address, create a username and password, and choose a security question)
- Select submit
We will send a confirmation email to the email address you entered when creating the account. To activate your MyHumana account, follow the instructions in the email to verify your email address.
You also can use your MyHumana username and password with
Creating and registering a MyHumana account for members under age 18
To set up a MyHumana account for members under age 18, call Member Services at the number on the back of your member ID card. Member Services will guide a child’s parent/guardian through the process.
You’ll need to have:
- A letter of authority with the following information:
- An attestation that the adult requesting access is the minor’s legal guardian
- An attestation that the adult requesting access has the authority to open a MyHumana account on behalf of the minor
- The child’s name, date of birth, and Humana ID
- A copy of one of the documents from the following list:
- Birth certificate
- Divorce decree
- Legal guardianship paperwork
- Medical support order
Accessing MyHumana
Humana Healthy Horizons members can access MyHumana on the web by:
- Going to MyHumana.com
- Selecting the “Sign In” button
- Entering their username and password
Humana Healthy Horizons members can access MyHumana after downloading the mobile app on a mobile device by:
- Opening the app on their mobile device
- Entering their MyHumana username and password
- Using one-touch sign-in
Once you have a MyHumana account, we encourage you to sign in every week or two, even if you aren’t looking for specific information, because we send messages to our enrollees through MyHumana.
Chatting with Member Services
Humana Healthy Horizons members can connect with Member Services through their MyHumana account. To chat with Member Services:
- Sign in to your MyHumana account
- Select the “Let’s chat” button
- Select your Plan Name
- Select the reason for your call (under the Category drop-down menu)
- Enter the reason you want to chat in the space provided, if you want
- This is optional
- Select the “Start Chat” button
During periods of high volume, you may need to wait a few minutes to connect with us.
You can chat with Member Services Monday – Friday, 8 a.m. – 8 p.m., Eastern time.
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