Humana Healthy Horizons in Virginia
Cardinal Care
Have a question for us or need support? Learn how to get the information or help you need.
Contact Humana Healthy Horizons® in Virginia
Member services
844-881-4482 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.
The automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you reach Humana Healthy Horizons in Virginia when our office is closed, please leave a message at the prompt. We will call you back the next business day.
Concierge services for accessibility
877-320-2233
24-Hour Nurse Advice Line
888-445-8714
Behavioral health/ARTS crisis
For information on Behavioral Health/ARTS Crisis
888-445-8714, 24 hours a day, 7 days a week
Care management program
To speak with a care manager or enroll in a care management program
- Email: VAMCDCareManagement@humana.com
- Call: 844-881-4482 (TTY: 711), Monday – Friday, 8 a.m. – 5 p.m., Eastern time
Community management department
For information on local resources and community support services in your area
844-881-4482 (TTY: 711), 7 days a week, 8 a.m. – 8 p.m., Eastern time
Dental
For information about your dental coverage (through Cardinal Care Smiles program)
DentaQuest
888-307-6552
Disease management program
844-881-4482 (TTY: 711), 7 days a week, 8 a.m. – 5 p.m., Eastern time
Hearing
For information about your hearing services
844-881-4482 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time
CenterWell Pharmacy®
For questions about our over-the-counter mail-order pharmacy service
800-379-0092 (TTY: 711), Monday – Friday, 8 a.m. – 11 p.m., and Saturday, 8 a.m. – 6:30 p.m., Eastern time
HumanaBeginnings care management program
Expecting? Contact our HumanaBeginnings care management program to learn more about how we can support you during and after your pregnancy
- Email: VAMCDMaternity@humana.com
- Call: 844-881-4482 (TTY: 711), 7 days a week, 8 a.m. – 5 p.m., Eastern time
Transportation
For more information about your transportation benefits
Modivcare reservations and ride assistance: 877-718-4215
Vision
For more information about your vision services
844-881-4482 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time
Fraud, waste, or abuse
To report fraud, waste or abuse of our services
800-614-4126 (TTY: 711), 24 hours a day, 7 days a week
Cover Virginia Call Center
855-242-8282 (TDD/TTY: 888-221-1590), Monday – Friday, 8 a.m. – 7 p.m., Eastern time