Cardinal Care
Virtual care
We know you can get sick or hurt without warning. When covered and available, virtual care, also called telehealth, can be a great way to see a provider without leaving your home.
Humana Healthy Horizons in Virginia
Understanding virtual care
Telehealth is the direct delivery of healthcare using audio and/or video. Instead of coming into the office for your appointment, you:
- Stay at your home or office
- Use your smartphone, tablet, or computer to see and talk to your healthcare provider/physician
Using telehealth services:
- Is free
- Means you don’t have to worry about driving to or from an appointment
Doctor On Demand
Humana Healthy Horizons® in Virginia members can get 24/7 virtual care services from licensed, board-certified providers through Doctor On Demand®.
With Doctor On Demand, care is always available. Meet with a healthcare provider, psychiatrist, or therapist when and where it’s convenient for you.
Connect with Doctor On Demand
When virtual care is appropriate
You can see medical and behavioral health professionals via telehealth for:
- Common health conditions
- Follow-up appointments and screenings
- Many illnesses and injuries
- Prescription medicine visits
When virtual care is not appropriate
You should go to an emergency room (ER) immediately or call 911 if you have:
- A severe fall
- Chest pain
- Difficulty breathing
- Open wounds
- Severe conditions (e.g., headache, stomach pain, etc.)
- Trauma
Learn more about your virtual care benefit
To learn more:
- Talk to your primary care provider
- Call Member services at 844-881-4482 (TTY:711) Monday – Friday, 8 a.m. – 8 p.m., Eastern time