Caregiver Access

Explore your caregiver options

If you’re looking for a partner to help you manage any Medicare issues, you may want to think about choosing a caregiver.

Getting started

You can pick anyone – your adult child, your partner, a sibling, even a close friend. Humana can share your Medicare information with your caregiver – but, by law, we need your permission first.

Just remember, your consent only allows Humana to share information with your caregiver. It doesn’t give your caregiver medical power of attorney – the right to make decisions about your care.

Naming your caregiver

If you’ve chosen a caregiver, you can give Humana the go-ahead to share your medical information by mail or phone.

By mail:

  1. Download and print the document below
  2. Fill out the Consent for Release of Protected Health Information page
  3. Sign the form and send it back to Humana. The instructions are printed on the form.

By phone:

Call a Customer Care specialist at 1-800-4HUMANA (or 711 if you use a TTY), seven days a week, 8 a.m. - 8 p.m. If you decide to take care of this over the phone, you must be in the room when your caregiver talks to a Humana Customer Care.

Become a caregiver

Sometimes you need more information to be the best caregiver for a family member on Medicare. If that’s the case, ask your loved one to complete the Consent for Release of Protected Health Information form.

Consent for Release of Protected Health Information Form (196 KB) Download PDF

English | Spanish

After Humana’s gotten your form, you’ll receive permission to view your family member’s Medicare plan and all the support you need to become a knowledgeable caregiver – for free.

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Read about coping as a caregiver