How to replace your Medicare card

If you can’t find your card and you’ve run out of places to search, don’t panic. You can order a replacement online, in person or over the phone. You can even print your own replacement Medicare card. Here are the simple steps you’ll need to take. 

How to replace your Medicare card online

• Sign in to your MyMedicare.gov account or create a MyMedicare account to print an official copy of your Medicare card.
• Sign in to your my Social Security account or create a my Social Security account to request a replacement card by mail.
• If you worked for a railroad, submit a Railroad Retirement Board (RRB) Online Services Request to get a replacement card by mail.

How to replace your Medicare card by phone

• Call the Centers for Medicare & Medicaid Services at 800-MEDICARE (800-633-4227, TTY: 877-486-2048).
• Call the Social Security Administration at 800-772-1213 (TTY: 800-325-0778).
• If you worked for a railroad, call the Railroad Retirement Board (RRB) at 877-772-5772 (TTY: 312-751-4701).

How to get a new Medicare card in person

• Visit your local Social Security office, using this Social Security office locator.

How long does it take to get a Medicare card replacement?

Replacement cards sent through the mail should arrive in about 30 days. If you need proof of Medicare sooner than 30 days, a letter to use as temporary proof can be mailed in about 10 days. You can also sign in to your MyMedicare.gov account and print a replacement card.

If you have a Medicare Advantage plan, such as an HMO, PPO or PDP from a private insurer, call your plan carrier to get your card member ID card replaced. To get a new Humana member ID card, sign in to your MyHumana account or register for a MyHumana account. You can also call us at 800-457-4708 (TTY: 711) daily, 8 a.m. – 8 p.m.

What to do if you know your Medicare card has been stolen

Replacing a lost or damaged Medicare card is simple, but if you think your card may have been stolen, you can take steps right away to protect your account. Start by contacting Medicare at 1-800-MEDICARE (1-800-633-4227) to report the theft and to ask for a replacement card. You should also review your Medicare Summary Notices to look for any unauthorized charges or services you don’t recognize. If you notice suspicious activity, report it to Medicare immediately.

Your Medicare card is more than just a piece of paper

Treat your Medicare card with the same level of care you would a credit card. This means keeping it secure and not sharing the information on it with anyone who doesn’t need it. Getting a new Medicare card may be easy but safeguarding the one you already have is even better.