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Where to get care

Your doctor can see you when you’re sick and when you’re well. If your doctor is not available, you have options for where to get care depending on the care you need. Use our Where to Get Care chart, opens in new window to help you pick the right place to get care.

Little boy holding teddy bear, sitting on mothers lap and examining his hand x-ray image together with doctor and his mother.

When your doctor is available

For most issues, your primary care physician (PCP):

  • Can give you the care you need
  • May offer early or late appointments, so you don’t miss work

A visit with your PCP may be appropriate for a number of health concerns, including:

  • Allergies
  • Bug bites
  • Bumps, cuts, and scrapes
  • Ear pain
  • Flu
  • Minor headaches, sprains, and strains
  • And more

If you don’t have a PCP, you can pick one. To find a PCP near your home or workplace:

To change your PCP, call Enrollee Services at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time.

Virtual care

Your PCP may be able to offer you a virtual care (telehealth) visit.

Humana Healthy Horizons® in Kentucky enrollees can have virtual care visits with their doctors. Ask your doctor about the option of a virtual care visit:

  • Before, during, or after regular office hours
  • On the weekend
  • If you are concerned about having an in-person visit

Virtual care visits are a great way to stay connected with your doctor without leaving your home.

Can’t see your doctor immediately? You can connect with board-certified doctors 24 hours a day, 7 days a week, via virtual visits with MDLIVE®.

Learn more about virtual care and MDLIVE, opens in new window

When your doctor is not available

Retail clinics and urgent care centers are a great option, when your doctor is not available.

Retail clinics and urgent care centers are:

  • Convenient—Most open early, close late, and have weekend hours
  • Quick—No appointment needed
  • Staffed by trained professionals—Get treatment for a range of issues, including:
    • Urgent flu-like symptoms
    • Moderate stomach pain
    • Small cuts
    • Minor injuries
    • Ongoing diarrhea
    • Wheezing
    • And more

To find a retail clinic or urgent care center near your home or workplace:


An emergency is a sudden, serious situation that demands immediate action.

Go to an emergency room (ER) or dial 911 if you have a sudden, serious situation:

  • That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
  • That may represent a threat to your life or limb, such as partial or total amputation of a limb, possible broken bones, possible poisoning, or suicidal feelings

If you go to the ER, please:

  • Call us at 800-444-9137 (TTY: 711) after you are discharged
  • Tell your doctor about your ER visit

For more information

  • Call the HumanaFirst® Nurse Advice Line 24 hours a day, seven days a week, at 800-648-8097 (TTY: 711), to speak to a registered nurse about what to do and where to go when you have a health concern.
  • Call Enrollee Services at 800-444-9137 (TTY: 711), Monday through Friday, from 7 a.m. to 7 p.m., Eastern time, for answers to other questions.

Looking for help?

Contact us

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Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.