Where to get care

For most issues, your primary care provider (PCP):

• Can give you the care you need
• May offer early or late appointments, so you don’t miss work

A visit with your PCP may be appropriate for a number of health concerns, including:

• Allergies
• Bug bites
• Bumps, cuts, and scrapes
• Ear pain
• Flu
• Minor headaches, sprains, and strains
• And more

If you don’t have a PCP, you can pick one.

Use our online tool Find a Doctor opens in new window  service. 

To change your PCP, call members Services at 800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., Eastern time.

Virtual care

We know you can get sick or hurt without warning. Video doctor visits, also called telehealth visits, are a great way to see a doctor without leaving your home.

What is Virtual Care?

Virtual care, also called telehealth, lets you have doctor's appointments through a secure video call or phone call from home. You can use virtual care for many common health problems and nonemergency issues, without needing to travel or sit in a waiting room. A regular doctor or board-certified doctor can give you medical advice, check symptoms, and help you manage your health, all online.

Some of the benefits of virtual care include: 

• Convenient access to treatment from the comfort of home or work
• Eliminates need to travel for in-office visits
• Less time spent in waiting rooms at the doctor’s office
• Appointments can be made on short notice, ensuring timely treatment

How do I find a provider that offers virtual care?

1. Use the online Find a Doctor opens in new window  service. 
   Watch a short video about using our Find a Doctor opens in new window  service. 
2. Search for a Provider:
   Type in the kind of care you need (for example: “doctor,” “mental health,” or “dermatologist”) and your location.
3. Apply Virtual Care Filter:
   Use the filter function at the top and select "Virtual" from the available services. This will display providers who offer remote consultations through video, phone, or online messaging.
4. See Your Results:
   Providers who have virtual care will be listed. You may see a note or icon that shows they offer virtual visits.
5. Schedule Your Visit:
   Pick a provider from the list. Follow the instructions to book your virtual appointment.

Tips to make the most of your telehealth visit: 

• Just as you do for in-person appointments, call your healthcare provider to set up a specific time for your telehealth visit.
• Put together a list of your current medications, including over-the-counter medicines and supplements. You may also want to take a moment to weigh yourself, check your blood pressure (if you have the equipment) and, if you have diabetes, check your blood sugar before your call begins.
• Finally, make some notes about your symptoms or concerns before your call begins so you don’t forget to mention them.

Tips to make the most of your telehealth visit: 

Retail clinics and urgent care centers are a great option, when your doctor is not available.

Retail clinics and urgent care centers are:

• Convenient—Most open early, close late, and have weekend hours
• Quick—No appointment needed
• Staffed by trained professionals—Get treatment for a range of issues, including:
  • Urgent flu-like symptoms
  • Moderate stomach pain
  • Small cuts
  • Minor injuries
  • Ongoing diarrhea
  • Wheezing
  • And more

To find a retail clinic or urgent care center near your home or workplace:

• Use our online Find a Doctor opens in new window service. 

Emergencies

An emergency medical condition is a situation in which your life could be threatened, or you could be hurt permanently if you don’t get care right away. Some examples of an emergency are:

• Broken bones
• Drug overdose
• Heart attack or severe chest pain
• Loss of consciousness
• Major burns
• Pregnancy with symptoms like pain, fever, vomiting, vaginal bleeding
• Rape
• Seizures/convulsions
• Severe vomiting
• Shortness of breath
• Uncontrolled bleeding
• When you feel you may hurt yourself or others

Remember, if you have an emergency:

• Call 911 or go to the nearest ER. Be sure to tell them that you are a member of Humana Healthy Horizons. Show them your Member ID card.
• Call 988 or go to the nearest ER if you have a mental health crisis or emergency.
• If the provider that takes care of your emergency thinks that you need other medical care to treat the problem that caused it, the provider must call Humana Healthy Horizons.
• If you are able, call your PCP as soon as you can. Let him or her know that you have a medical emergency or have someone call for you. Then, call your PCP as soon as you can after the emergency to schedule any follow-up care.

For more information

• Call the HumanaFirst^® Nurse Advice Line 24 hours a day, seven days a week, at 800-648-8097 (TTY: 711), to speak to a registered nurse about what to do and where to go when you have a health concern.
• Call Member Services at 800-444-9137 (TTY: 711), Monday – Friday, from 7 a.m. – 7 p.m., Eastern time, for answers to other questions.