New member resources
New to Florida Medicaid? You’re in the right place. Let’s begin and get to know your plan.
New to Florida Medicaid? You’re in the right place. Let’s begin and get to know your plan.
Welcome to Humana Healthy Horizons™ in Florida (formerly Humana Florida Medicaid)! We want to help you make the most of your plan right away. Use this page as a guide to the information you’ll need to get started. Find helpful links to important documents and forms, learn how to register for MyHumana and understand what your plan covers.
Your welcome letter and Welcome Kit have information about getting started. Reading your Welcome Kit is a good first step. Your Welcome Kit also has key information on steps to take during the first few weeks of your enrollment.
Your , PDF opens new window is the best resource to find everything you want to know about your plan in one place. If you have any questions, this book is where to look.
We can provide better care when we know more about you. You can help by filling out a:
We have lots of other documents and forms to help you understand your plan. Be sure to check them out.
When new health and dental plans are added to your Medicaid benefits, , PDF opens new window are in place to make sure you are covered during the transition to these new plans.
COC makes sure that your dental and health services won’t be interrupted when we switch plans. You will be able to see your doctors and fill your prescriptions like normal.
The Agency for Health Care Administration (AHCA) contracts with Medicaid health and dental plans to provide services to health plan enrollees in the Statewide Medicaid Managed Care (SMMC) program. The Agency recently entered into new contracts with health and dental plans. As part of those contracts, the Agency achieved program changes that greatly benefit enrollees and providers.
Health and dental plans are required to ensure COC during the transition period for Medicaid recipients enrolled in the SMMC program. COC requirements ensure that when enrollees transition from one health plan to another, one service provider to another, or one service delivery system to another (i.e., fee-for-service to managed care), their services continue seamlessly throughout their transition. The Agency has instituted the following COC provisions:
More information about COC provisions can be referenced on the COC program highlight document, which is posted on the Agency’s website at , opens new window. Once on the page, click Program Changes, then the Outreach and Presentations link.
MyHumana is an online member dashboard where you can find plan information and other tools to manage your plan.
Registering is easy and only takes a minute.
Already registered for MyHumana? Sign in now to check out your secure member portal.
Humana Healthy Horizons in Florida plans include:
Check out your , PDF opens new window for all the details on your coverage.
Managing your medicines is important. We want you to feel comfortable knowing what you’ll have to pay when filling a prescription. Learn about your pharmacy benefits and more.
We want you to achieve your best physical, mental and emotional health. You can access behavioral health services and health and wellness programs to help you on your journey to good health.
View health and wellness services
Caring for a loved one can be challenging. We offer support and resources to help you. Looking for the forms you need to grant a caregiver access? You can find those here, too.
Do you have a long-term care plan? A care manager will reach out to you soon to set up a welcome visit in your home and introduce you to these services.
When you became a Humana Healthy Horizons in Florida member, we assigned you a primary care provider (PCP). Your PCP is the main doctor who will give you care. Your Member ID card includes information about your PCP. Your Member ID card will come to you in the mail.
If you are assigned to a PCP whom you’ve never seen before, please give him or her a completed Consent for Release of Medical Records form. We included a blank copy of this form in your welcome booklet. This release form gives your previous PCP permission to send your medical records to your new PCP.
Where should you go to see a doctor? You have choices. , PDF opens new window