The Member Handbook is your guide to your healthcare plan. Please read your Member Handbook when you become a member, and then at least once at the start of each plan year.
Florida Medicaid: Member Handbook
Your Member Handbook
Your Member Handbook is your guide to your healthcare services. The Member Handbook is written in Spanish and English. It has information about:
- Benefits
- Coverage
- Criteria for medical necessity determinations
- Enrollment
- Medicaid eligibility
- Member ID Card
- Member responsibilities
- Member rights
- Member services
- Prescriptions
- Prior authorization
- Providers
Member Handbook – English
Member Handbook – Spanish
If you need a copy of the Member Handbook in another language, please call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.
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