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Where to get care

We know you can get sick or hurt without warning. Your doctor can see you when you’re sick and when you’re well.

Mother and daughter have a virtual care visit

When your doctor is available

For most issues, your primary care physician (PCP):

  • Can give you the care you need
  • Can visit with you when you’re well and when you’re sick
  • May offer virtual care (telehealth) visits

Talk to your PCP about the office’s virtual care options.

During a virtual care (telehealth) visit

During a virtual care (telehealth) visit, you can connect with your doctor without leaving your home.

A virtual care visit may be appropriate for:

  • Allergies
  • Bug bites
  • Bumps, cuts, scrapes
  • Cold sores
  • Cough, sore throat, congestion
  • Ear pain
  • Flu symptoms
  • Gout
  • Minor headaches, sprains, strains
  • Nausea, vomiting, diarrhea
  • Pink eye
  • Sinus infection
  • Strep throat
  • Urinary burning

Available telehealth services vary by state. Learn about virtual care options in your state by:

  • Selecting your state from the drop-down menu
  • Navigating to your state’s virtual care webpage

Retail clinics/urgent care centers

Retail clinics like CVS® and urgent care centers are:

  • Convenient—Most open early, close late, and have weekend hours
  • Quick—No appointment needed
  • Staffed by trained professionals—Get treatment for a range of issues, including urgent flu-like symptoms, moderate stomach pain, small cuts, minor injuries, ongoing diarrhea, and wheezing

Our online Find a Doctor service has information about care options in your area, including:

  • In-network providers
  • Other healthcare facilities
  • Pharmacies
  • Retail clinics
  • Specialists
  • Urgent care centers

To access our Find a Doctor service, visit Humana.com/FindADoctor.

Watch a short video about using our Find a Doctor service.

During an emergency

Dial 911 or get to your nearest emergency room (ER) if you have a sudden, serious situation:

  • That demands immediate attention, such as uncontrolled bleeding, chest pain, difficulty breathing, or stroke
  • That may represent a threat to your life or limb

If you go to the ER, please:

  • Call the number on the back of your member ID card as soon as you are home and able to let us know
  • Tell your doctor about your ER visit

Where children can get care

Call your child’s pediatrician when your child is sick or well. If your child needs care when your pediatrician is not available, your child also can:

  • Have a virtual care visit
  • Go to a retail clinic or urgent care center

Only take children to the ER during an emergency.

Resources

  • Use our Where to Get Care chart, PDF to help you pick the right place to get care depending on the care you need
  • Call the HumanaFirst® Nurse Advice Line at the number listed on the back of your member ID card 24 hours a day, 7 days a week to speak to a registered nurse

Need a phone?

Through our partnership with SafeLink, PDF, we make cellphones available to our members. These cellphones come with free data and call time each month. To learn more, call SafeLink Health Solutions at 877-631-2550 (TTY: 711).