Find support
Have questions? We’ve got answers. Need support? We're here for you.
Humana Healthy Horizons in Florida member support
Whether you're a new member looking for information to get started, want to find the latest news about Humana Healthy Horizons® in Florida or just need to download a form—you're in the right place.
We can help you manage and understand your coverage.
New member information
Welcome to Healthy Horizons in Florida! Start here to find the new member information you need.
Welcome to Humana Healthy Horizons in Florida
Enrollment information
Find out about your open enrollment period, how to change your plan and answers to other enrollment questions.
News and alerts
If there's something new going on with Humana Healthy Horizons in Florida you can find out here. We'll post the latest news and alerts on the issues that matter most to you.
Support during disasters
We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in Florida to make sure our members have the resources they need, from access to healthy food to in-person and phone support from care managers.
Documents and forms
Stay organized and find all of the documents and forms you need in one place. Find your Member Handbook, provider directories and other forms to manage your plan.
Measuring our performance
Let us know how we're doing. We want to make sure we are giving you the best care and services to manage your health. Learn about the tools we use to measure our performance, check out the results and take a survey to give us your feedback.
Go to performance measurements
Grievance and appeals
We want you to be happy with the care you get. We hope you get the best care possible.
If you are not happy with any part of your healthcare plan, Customer Care, your doctor, or a healthcare facility, you can send in a grievance. You also can appeal a claim or a denied service.
Learn about grievance and appeals
If you move
If you move after becoming a Humana Healthy Horizons in Florida member, you may no longer live in the Humana Healthy Horizons service area. If you move, please update your address within 30 days of moving.
To update your address:
- Call the Department of Children and Families (DCF) toll-free at 866-762-2237 (TTY: 1-800-955-8771), Monday – Friday, from 8 a.m. – 5:30 p.m., Eastern time, or
- Go to , opens new window and update your address in your Automated Community Connection to Economic Self Sufficiency (ACCESS) account, or
- Call the Social Security Administration (SSA) toll-free at 800-772-1213 (TTY: 1-800-325-0778), Monday – Friday, from 7 a.m. – 7 p.m., Eastern time, or
- Go to , opens new window and update your address in your Social Security account
Contact us
If you have questions, find the number you need to get help and support.