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Medicaid member support

Whether you're a new member looking for information to get started, want to find the latest news about Florida Medicaid or just need to download a form—you're in the right place.

Your Florida Medicaid plan is here to help you manage and understand your coverage.

New member information

Welcome to Florida Medicaid! Start here to find the new member information you need.

Welcome to Florida Medicaid

Enrollment information

Find out what you need to know about your open enrollment period, how to change your plan and answers to other enrollment questions.

Find enrollment info

News and alerts

If there's something new going on with Florida Medicaid you can find out here. We'll post the latest news and alerts on the issues that matter most to you.

News and alerts

Support during disasters

There are a lot of things to worry about in an emergency or disaster—your health insurance coverage shouldn't be one of them. Florida Medicaid is here to support you during public health emergencies or disasters. See what steps we take to make sure members in impacted areas get the medical care they need.

Get support during disasters

Documents and forms

Stay organized and find all of the documents and forms you need in one place. Find your member handbook, provider directories and other forms to manage your plan.

Find documents and forms

Measuring our performance

Let us know how we're doing. We want to make sure we are giving you the best care and services to manage your health. Learn about the tools we use to measure our performance, check out the results and take a survey to give us your feedback.

Go to performance measurements

Grievance and appeals

We want you to be happy with the care you get from Florida Medicaid. We hope you are getting the best care possible.

If you are not happy with any part of your healthcare plan, Customer Care, your doctor or a facility, you can send in a grievance. You can also appeal a claim or a denied service.

Learn about grievance and appeals

Contact us

If you have questions, find the number you need to get help and support.

Get contact information

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your member handbook.