Medicaid member support
Whether you're a new member looking for information to get started, want to find the latest news about Florida Medicaid or just need to download a form—you're in the right place.
Your Florida Medicaid plan is here to help you manage and understand your coverage.
New member information
Welcome to Florida Medicaid! Start here to find the new member information you need.
Find out what you need to know about your open enrollment period, how to change your plan and answers to other enrollment questions.
News and alerts
If there's something new going on with Florida Medicaid you can find out here. We'll post the latest news and alerts on the issues that matter most to you.
Support during disasters
There are many of things to worry about in an emergency or disaster—your health insurance coverage should not be one of them. Florida Medicaid is here to support you during public health emergencies or disasters. See what steps we take to make sure members in impacted areas get the medical care they need.
Documents and forms
Stay organized and find all of the documents and forms you need in one place. Find your member handbook, provider directories and other forms to manage your plan.
Measuring our performance
Let us know how we're doing. We want to make sure we are giving you the best care and services to manage your health. Learn about the tools we use to measure our performance, check out the results and take a survey to give us your feedback.
Grievance and appeals
We want you to be happy with the care you get from Florida Medicaid. We hope you are getting the best care possible.
If you are not happy with any part of your healthcare plan, Customer Care, your doctor or a facility, you can send in a grievance. You can also appeal a claim or a denied service.
If you have questions, find the number you need to get help and support.