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Humana Florida Medicaid member support

Whether you're a new member looking for information to get started, want to find the latest news about Florida Medicaid or just need to download a form—you're in the right place.

We can help you manage and understand your coverage.

New member information

Welcome to Humana Florida Medicaid! Start here to find the new member information you need.

Welcome to Humana Florida Medicaid

Enrollment information

Find out about your open enrollment period, how to change your plan and answers to other enrollment questions.

Find enrollment info

News and alerts

If there's something new going on with Florida Medicaid you can find out here. We'll post the latest news and alerts on the issues that matter most to you.

News and alerts

Support during disasters

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in Florida to make sure our members have the resources they need, from access to healthy food to in-person and phone support from care managers.

Get support during disasters

Documents and forms

Stay organized and find all of the documents and forms you need in one place. Find your Member Handbook, provider directories and other forms to manage your plan.

Find documents and forms

Measuring our performance

Let us know how we're doing. We want to make sure we are giving you the best care and services to manage your health. Learn about the tools we use to measure our performance, check out the results and take a survey to give us your feedback.

Go to performance measurements

Grievance and appeals

We want you to be happy with the care you get. We hope you get the best care possible.

If you are not happy with any part of your healthcare plan, Customer Care, your doctor, or a healthcare facility, you can send in a grievance. You also can appeal a claim or a denied service.

Learn about grievance and appeals

If you move

If you move after becoming a Humana <Florida Medicaid> member, you may no longer live in the Humana <Florida Medicaid> service area. If you move, please update your address within 30 days of moving.

To update your address:

  1. Call the Department of Children and Families (DCF) toll-free at 1-866-762-2237 (TTY: 1-800-955-8771), Monday – Friday, from 8 a.m. – 5:30 p.m., Eastern time, or
  2. Go to https://dcf-access.dcf.state.fl.us/access/index.do, opens new window and update your address in your Automated Community Connection to Economic Self Sufficiency (ACCESS) account, or
  3. Call the Social Security Administration (SSA) toll-free at 1-800-772-1213 (TTY: 1-800-325-0778), Monday – Friday, from 7 a.m. – 7 p.m., Eastern time, or
  4. Go to https://secure.ssa.gov/RIL/SiView.do, opens new window and update your address in your Social Security account

Contact us

If you have questions, find the number you need to get help and support.

Get contact information

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your member handbook.