Florida

We’re here to answer your questions

Your health and safety are important to us. We have people available to help you get the care you need – whether it’s getting a refill for your medications or finding a doctor, hospital, clinic, or other healthcare provider.

For information about general disaster relief organizations that can help in Florida, visit:

http://www.floridadisaster.org/DEMpublic.asp (link opens in new window)

Nurse Advice Line

Call anytime, day or night, to speak with a registered nurse about illnesses or injuries. 1-800-477-6931 (TTY: 711) 24 hours a day, seven days a week.

24 Hour Crisis Hotline

If you would like to talk to a licensed professional, you can call the mental healthcare provider in your area 24hours a day:

  • Members in Miami-Dade, Monroe, Broward, Palm Beach, Indian River, Martin, Okeechobee, St. Lucie, Hardee, Highlands, Hillsborough, Manatee, and Polk Counties can call the: Beacon Health Options Crisis Hotline, 24 hours a day at 1-800-221-5487.
  • Members in Escambia, Okaloosa, Santa Rosa, and Walton Counties can call the: Access Behavioral Health Crisis Hotline, 24 hours a day at 1-866-477-6725.

Member Services

Call the number on the back of your Humana member ID card Monday – Friday 8am to 8pm and a Humana representative can help you:

  • Connect with doctors and specialists to get the care you need
  • Replace durable medical equipment and medical supplies
  • Replace your Humana member ID card

For areas declared as a disaster, your pharmacy can override the edit on your medication refill if you are without your normal medications and it is not yet time to refill them.

If you have online access, you can find additional information, including a copy of your Humana member ID card and important documents, when you sign in to MyHumana.com.

We serve Florida residents who are eligible for Medicaid Medical, Long-Term Care and Comprehensive plans

If you live in certain counties in Florida, and are eligible to receive Medicaid Medical, Long-Term Care, and/or a Comprehensive plan, we can help you easily manage your benefits.

We will also help you learn more about your eligibility and explore your plan options.

Managing Medicaid coverage in Florida

Our Medicaid Medical plans are available in certain counties in Florida. Eligible residents in those areas can keep all the benefits of Medicaid Medical, plus many extras. Our members enjoy more choices for high-quality care, as well as access to programs and resources to help them stay healthy.

Humana Medical plan

The Humana Medicaid Managed Medical Assistance (MMA) program in Florida provides access to affordable healthcare for low-income families and individuals, as well as people with disabilities.
MMA is available in these Florida counties:

  • Escambia
  • Okaloosa
  • Santa Rosa
  • Walton
  • Hardee
  • Highlands
  • Hillsborough
  • Manatee
  • Polk
  • Indian River
  • Martin
  • Okeechobee
  • Palm Beach
  • St. Lucie
  • Broward
  • Miami-Dade
  • Monroe

Humana Long-Term Care

We offer Long-Term Care plans if you are eligible and enrolled in the Medicaid Managed Medical Assistance (MMA) program. Eligible individuals may qualify for management of chronic conditions, including benefits for institutional care and community- and/or home-based care options.

This coverage is available in all Florida counties.

Humana Comprehensive plans

We also provide Comprehensive coverage that combines the benefits of Medicaid Medical and Long-Term Care if you are eligible and enrolled in the Medicaid Managed Medical Assistance (MMA) program.

This plan provides coverage for treatment of chronic health conditions for people with low-incomes and disabilities.

Questions about eligibility?

To see if you are eligible to qualify, you can visit the state site directly.
For more information, visit the Florida Medicaid website(link opens in new window) 
To enroll, please call Choice Counseling at their toll-free help line at 1-877-711-3662. (TDD: 1-866-467-4970)