Health and wellness

Your mental health is just as important to us as your physical health. We make sure you can get behavioral health services without a referral. A behavioral health provider can give you a list of common problems and talk to you about how to notice and manage them.

Treatments for mental health conditions include:

• Alcohol and drug treatment programs
• Assessment and evaluation
• Crisis intervention
• Individual, family and/or group for therapy
• Inpatient treatment
• Outpatient treatment
• Psychosocial Rehabilitation

Use our Find Care opens in new window service to find a behavioral health provider near you.

Learn more about your behavioral health coverage

We can refer you to children’s programs in your local area. These programs give early healthcare services to families with young children to help prevent health problems. We also work with your primary care provider (PCP) to help you keep your child/children healthy.

Learn more about child wellness

Complex care management services are for those who have complex medical needs that require frequent and ongoing care. Humana nurses are specially trained in care management to provide these services to you. A team of physicians, social workers, and community service partners will work together to help meet your needs. Complex care management is an optional program.

We want you to be safe from harm. Your doctor should check for signs of domestic violence at your yearly visit. You also can get educational information from your doctor.

We have a fall risk prevention process that involves screening, assessment, and care planning. A care manager will work with you to help you prevent falls. We also provide service referrals when needed.

You can get family planning services from your current doctor or from any doctor that offers family planning services. You do not need to get approval ahead of time. For more information, call Customer Care.

Members who are enrolled in either an MMA Plan (Medical), Comprehensive (MMA and long-term care), SMI or HIV/AIDS Specialty Plan can participate in Go365 for Humana Healthy Horizons. It is a wellness program that offers you rewards for taking healthy actions.

For each eligible Go365 activity completed, you can earn rewards and then use them to get e-gift cards in the Go365 experience. Rewards earned through Go365 have no cash value and must be earned and redeemed within the same plan year.

Learn more about Go365 for Humana Healthy Horizons

Some new treatments work well. Some new treatments do not work well. Some new treatments have bad side effects. We track new medical research, and use it to decide when to add new benefits to your health plan. If you think a new medical technology or treatment may help you, call your PCP. Your PCP will work with us to see if the treatment will help you and if we will cover it.

We can refer you to community pregnancy prevention programs that are open to you. You can access these prevention programs no matter your age, gender or pregnancy status. Referrals do not require partner or parental consent.

We provide access to care before, during, and after pregnancy. A care manager will help you through your pregnancy and give you learning materials. The program also provides rewards for completing healthy activities. After your baby is born, your care manager and/or your PCP will give you information about family planning.

Tobacco & vaping cessation coaching – Say goodbye for good

According to the American Lung Association, more than 490,000 people in the U.S. die from tobacco-related diseases.¹ Additionally, more than 1.6 million middle and high school students are using e-cigarettes, or vaping, which is the most common form of tobacco use among American youth.² E-cigarette use can irritate the lungs and increase risk of stroke and heart disease.³

Read more about the importance of quitting tobacco pdf opens in new window . 

It’s never too late to say goodbye to tobacco for good, and we can help.

As a Humana Healthy Horizons member, you can enroll in Tobacco and & Vaping cessation coaching through the Go365 for Humana Healthy Horizons program. With Go365 for Humana Healthy Horizons, you earn rewards for working with a health coach to quit tobacco. 

What to expect

Tobacco & Vaping Cessation Coaching offers one-on-one support for members who want to help you stop using nicotine products. As a participant, you work with an accredited health coach who will guide you through the stages of quitting and help you develop a quit plan that works for you. Our National Board-Certified Health & Wellness Coaches are experts in guiding people who want to improve their lives and well-being. Participants complete 8 sessions with a Wellness Coach and have 12 months to complete the program. Available to members 12 and older.   

More information is available on the Go365 for Humana Healthy Horizons page . Once there, click the link to view a list of eligible activities and rewards, including tobacco cessation coaching.

The program is available to members 13 and older, and includes support for both over-the-counter (OTC) and prescription nicotine replacement therapy (NRT) for members 18 and older. 

¹ “Tobacco Facts,” American Lung Association, accessed March 24, 2026, https://www.lung.org/research/sotc/facts opens in new window

² “10 Strategies Big Tobacco and E-Cigarette Companies Use to Target Kids,” American Lung Association, accessed March 24, 2026, https://www.lung.org/research/sotc/by-the-numbers/8-things-industry-ecigs opens in new window

³ "Smoking and Tobacco Use," Centers for Disease Control, last accessed March 13, 2026, https://www.cdc.gov/tobacco/index.html opens in new window

 

Weight management coaching – Start your journey today 

A healthy way of life involves making good choices throughout the day, starting with the food you eat. Healthy eating is about moderation, balance and variety. To get started, make a plan to eat better by¹:

• Having a reason to change what you’re doing
• Setting achievable goals 
• Tracking progress
• Anticipating and planning for barriers

Our accredited health coaches are here to help as you begin down this new path. 

What to expect

Weight management coaching offers one-on-one support for members who want to achieve or maintain a healthy weight. To get started, have a well-being check-up with your PCP and ask that they submit a medical clearance form on your behalf. Once that is received, you will work with an accredited health coach to achieve your goal. Available to members 13 and older. 

More information is available in the Go365 for Humana Healthy Horizons app . Once there, click the link to view a list of eligible activities and rewards, including weight management coaching.

¹ “Healthy Eating: Starting a Plan for Change,” Kaiser Permanente, accessed April 1, 2026, https://www.mayoclinic.org/healthy-lifestyle/nutrition-and-healthy-eating/in-depth/healthy-meals/art-20546806 opens in new window