Health and wellness

Your mental health is just as important to us as your physical health. We make sure you can get behavioral health services without a referral. A behavioral health provider can give you a list of common problems and talk to you about how to notice and manage them.

Treatments for mental health conditions include:

Alcohol and drug treatment programs

Assessment and evaluation

Crisis intervention

Individual, family, and or group for therapy

Inpatient treatment

Outpatient treatment

Psychosocial Rehabilitation

Use our Find a Doctor service to find a behavioral health provider near you.

Learn more about your behavioral health coverage

We can refer you to children’s programs in your local area. These programs give early healthcare services to families with young children to help prevent health problems. We also work with your PCP to help you keep your child/children healthy.

Learn more about child wellness

Complex care management services are for those who have complex medical needs that require frequent and ongoing care. Humana nurses are specially trained in care management to provide these services to you. A team of physicians, social workers, and community service partners will work together to help meet your needs. Complex care management is an optional program.

We want you to be safe from harm. Your doctor should check for signs of domestic violence at your yearly visit. You also can get educational information from your doctor.

We have a fall risk prevention process that involves screening, assessment, and care planning. A care manager will work with you to help you prevent falls. We also provide service referrals when needed.

You can get family planning services from your current doctor or from any doctor that offers family planning services. You do not need to get approval ahead of time. For more information, call Customer Care.

Members who are enrolled in either an MMA Plan (Medical), Comprehensive (MMA and Long-Term Care), SMI or HIV/AIDS Specialty Plan can participate in Go365 for Humana Healthy Horizons. It is a wellness program that offers you rewards for taking healthy actions.

For each eligible Go365 activity completed, you can earn rewards and then use them to get gift cards in the Go365 in-app mall. Rewards earned through Go365 have no cash value and must be earned and redeemed within the same plan year.

Learn more about Go365 for Humana Healthy Horizons

Some new treatments work well. Some new treatments do not work well. Some new treatments have bad side effects. We track new medical research, and use it to decide when to add new benefits to your health plan. If you think a new medical technology or treatment may help you, call your PCP. Your PCP will work with us to see if the treatment will help you and if we will cover it.

We can refer you to community pregnancy prevention programs that are open to you. You can access these prevention programs no matter your age, gender, or pregnancy status. Referrals do not require partner or parental consent.

We provide access to care before, during, and after pregnancy. A care manager will help you through your pregnancy and give you learning materials. The program also provides rewards for completing healthy activities. After your baby is born, your care manager and/or your PCP will give you information about family planning.

Tobacco cessation

According to the American Lung Association, more than 480,000 people in the U.S. die from using or exposure to tobacco products. We can help you stop using tobacco or e-cigarettes.

Work one-on-one with a health coach and earn rewards:

• Enroll in the Florida Tobacco and Vaping Cessation Program through Go365 for Humana Healthy Horizons^®. During the program, you’ll complete 8 health coaching sessions by phone.

Feeling great is a reward in itself—but it gets better. Earn rewards through Go365 for Humana Healthy Horizons for completing the smoking cessation program:

• $25 in rewards for completing 2 coaching sessions by phone within 45 days of enrolling in the program
• $25 in rewards for completing 6 additional coaching sessions (a total of 8) within 7 months of enrolling in the program

You must be 12 or order to enroll in the health coaching program through Go365 for Humana Healthy Horizons and earn rewards.

Call 855-330-8053 to enroll in the program.

To redeem your rewards, you must have a Go365 for Humana Healthy Horizons account.

• Download the Go365 for Humana Healthy Horizons app from the Apple App Store or Google Play on a mobile device
• Create a Go365 for Humana Healthy Horizons account

Members who are 18 and older can register to create a Go365 for Humana Healthy Horizons account. You must have your Medicaid member ID

Members younger than 18 must have a parent or guardian register on their behalf to participate and engage with the program. The person completing the registration process on behalf of a minor must have the minor’s Medicaid member ID.

The Go365 for Humana Healthy Horizons intention is for the Tobacco Cessation Program to be completed in seven (7) months but will allow up to 12 months to complete eight (8) sessions giving the member an opportunity to make up for missed coaching sessions.

Members with a MyHumana account can use their MyHumana sign-in information (username and password) to access Go365 for Humana Healthy Horizons, after downloading the app.

Get information about resources in your community

Call our Community Management Department at 813-392-5303 (TTY: 711), Monday – Friday, 8 a.m. – 4:30 p.m., Eastern time.

Healthy eating for a healthy weight

A healthy way of life involves many choices. A balanced diet or healthy eating plan is part of it. And our health coaches are here to help, too.

Develop a healthy eating plan

According to the Dietary Guidelines for Americans 2015–2020, a healthy eating plan:

• Highlight fruits, vegetables, whole grains, and fat-free or low-fat dairy products 
• Include lean meats, beans, eggs, and nuts 
• Include foods low in saturated and trans fats, cholesterol, salt, and added sugars 
• Stays within your daily calorie needs 

Eat healthy and enjoy it

A healthy eating plan includes having a variety of foods. Instead of thinking about the foods you can’t have, focus on what you can have, including: 

• Fresh, frozen, or canned fruits and vegetables
• Calcium-rich foods

Remix your recipes by:

• Baking or grilling instead of frying or breading
• Replacing meat with beans
• Trying low-calorie options

You don’t have to give up comfort foods

Healthy eating is about balance. Enjoy your favorites, but remember:

• Have this type of food once in a while 
• Balance this type of food with healthier foods and exercise 

A little can go a long way. You can include almost any food in your healthy eating plan and still work on being a healthy weight.  

Work one-on-one with a health coach

Get help reaching and maintaining a healthy weight by:

• Enrolling in the Humana Healthy Horizons^® Weight Management Program (for members 12 and older)
• Completing 6 telephonic coaching sessions with your health coach

To qualify for and complete the program, you also must:

• Have a well-being checkup with your primary care physician upon enrollment and asking them to complete, sign, and submit a medical clearance form

Call 855-330-8053 to enroll in the program.