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Enrollment information

More healthy days are on the horizon with Humana Healthy Horizons® in Florida. Learn about enrolling into a Medicaid plan in Florida.

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Eligible for Medicaid coverage in Florida?

Eligible for Florida Medicaid? Ready to enroll in a Florida Medicaid plan? Call the Helpline at 1-877-711-3662 to speak with a Choice Counselor.

Once approved for Medicaid, you can choose Humana Healthy Horizons in Florida as your Medicaid Managed Care Plan.

Already enrolled in Florida Medicaid?

If you want to switch from your current Medicaid plan and enroll in Humana Healthy Horizons™ in Florida, you can:

  • Text ENROLL to FLSMMC (357662)
  • Go to
    • Create a Member Portal Account or chat with a virtual enrollment assistant.
  • Call the Helpline to speak with a Choice Counselor at 1-877-711-3662

To pick a new plan, you will need each member’s birth year and Medicaid ID or Gold Card number.

Why choose Humana Healthy Horizons in Florida

We designed Humana Healthy Horizons in Florida to provide you with the care and support you need – so you have more time to focus on what you love.

Now more than ever, your health and healthcare coverage are important. Humana Healthy Horizons in Florida makes available to Florida Medicaid enrollees access to the high-quality healthcare coverage you want and extras you need.

Humana is proud of our strong, 20-year relationship with Florida Medicaid. We’re focused on helping you make the most of your plan.

Learn more about Florida Medicaid coverage

Enrolling in Florida Medicaid

Here are some things to know about enrolling in a Florida Medicaid plan:

  • All Medicaid plans have $0 copays
  • All Medicaid plans have the same basic benefits
  • All Medicaid plans have the same drug coverage
  • Some plans, like Humana Healthy Horizons in Florida, may have extra services or perks.

Mandatory enrollment

Mandatory enrollment means you qualify for Florida Medicaid and are required to enroll in a plan. You can choose the plan you want, or the state automatically will enroll you into a plan.

When you first enroll in a Medicaid Managed Care Plan, you have 90 days to try the plan. During this 90-day period, you can switch for any reason to a new plan. After this 90-day period ends, you cannot change health plans until the next open enrollment period, unless you have an event that allows a change.

Open enrollment

The yearly Open Enrollment Period gives mandatory enrollees another chance to change plans for any reason.

If you have Humana Healthy Horizons in Florida and want to stay with us, you do not have to do anything.

If you want to switch to Humana Healthy Horizons in Florida, you can use one of the three options for switching health plans. If you change plans, you will be locked into that plan for 12 months.

Disenrollment for Cause

If you are a mandatory enrollee and you want to change plans after you are locked in, you must have a state-approved for cause reason. For a list of state-approved for cause reasons, please refer to your Member Handbook or call Medicaid Managed Care/Choice Counseling at 1-877-711-3662 (TTY: 1-866-467-4970), Monday – Thursday, 8 a.m. – 8 p.m., and Friday, 8 a.m. – 7 p.m.


If you lose your Medicaid benefit, you cannot be enrolled in Humana Healthy Horizons in Florida. If you get your Medicaid benefit back within 180 days (six months) of losing your benefit, and you were enrolled in Humana Healthy Horizons in Florida when you lost your benefit, you will be re-enrolled in our plan. We will let you know in writing if you are re-enrolled in Humana Healthy Horizons in Florida.

For a list of approved reasons to disenroll, see your Member Handbook

Call a broker

Now that you know more about how to enroll in Humana Healthy Horizons in Florida, the next step is to talk to the state’s designated enrollment broker.

An enrollment broker can help you figure out what you need to do to enroll in a plan or change plans (disenrollment).

Not sure whether you can change plans? Some Medicaid members can change their plans at any time, for any reason. To find out if you may change plans, call an enrollment broker.

Call Florida’s enrollment broker to enroll, disenroll or ask questions:

1-877-711-3662 (TTY: 711)

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

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Documents & forms

Find the documents and forms you need to manage your Humana Florida Medicaid plan, including your Member Handbook.