Member reading notes from paper

2024 documents and forms

Below, you’ll find key plan documents and forms for the 2024 plan year. You can open and/or download each form as needed. These documents are effective from January 1, 2024 through December 31, 2024.

2024 Member Handbook – English, PDF − Last updated October 1, 2023

2024 Member Handbook – Spanish, PDF − Last updated October 1, 2023

2024 Prescription Drug Guide – English, PDF − Last updated October 1, 2023

2024 Prescription Drug Guide – Spanish, PDF − Last updated October 1, 2023

2024 Summary of Benefits – English, PDF − Last updated October 1, 2023

2024 Summary of Benefits – Spanish, PDF − Last updated October 1, 2023

2024 Annual Notice of Changes – English, PDF

2024 Annual Notice of Changes – Spanish, PDF

You may qualify for discounts on your broadband Internet service and the purchase of eligible computers and tablets. Also, enrollment in a Medicaid plan, like Humana Gold Plus Integrated, qualifies you for a free phone, talk, text, data, and more through Safelink Wireless.

Learn more about these available federal programs, PDF

Learn how Humana uses and protects your health information.

Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Notice – English, PDF

HIPAA – Aviso de Prácticas de privacidad, PDF

If you want someone to act on your behalf with us, he or she needs to complete and return to us an Appointment of Representative Form.

Appointment of Representative Form, PDF

Learn more about how we can help you in a language other than English.

Multilanguage Interpreter Services, PDF

Pharmacy forms

Learn more about our process for reviewing and giving prior authorization and our step-therapy criteria.

2024 Illinois Prior Authorization Criteria, PDF

2024 Illinois Step-Therapy Criteria, PDF

Humana Gold Plus Integrated

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Get contact info

Find a doctor

Use our Find a Doctor service to find a doctor, hospital, pharmacy, or other healthcare facility.

Find a dentist

Use this Find a Dental Provider service to find a dentist near you.

Humana Inc. and its subsidiaries comply with all applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability. See our full accessibility rights information and language options.

Call Illinois Client Enrollment Services at 877-912-8880 (TTY: 866-565-8576), Monday – Friday, 8 a.m. – 6 p.m., Central time, for information on joining or leaving Humana Gold Plus Integrated (Medicare-Medicaid plan). You also can go to the Illinois Client Enrollment Services website.

Call if you need us

If you speak Spanish, language assistance services, free of charge, are available to you. Call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time. However, please note that our automated phone system may answer your call after-hours, during weekends, and on holidays. Please leave your name and telephone number, and we’ll call you back by the end of the next business day. The call is free. Visit Humana.com for 24-hour access to information such as claims history, eligibility, Humana’s drug list, and news and information. You also can use our online Find a Doctor service.

Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame a Servicio al cliente al 800-787-3311 (TTY: 711), de lunes a viernes, de 8 a.m. a 8 p.m. hora central. La llamada es gratuita.

Humana Gold Plus Integrated (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Illinois Medicaid to provide benefits of both programs to members.

Enrollment in Humana Gold Plus Integrated depends on contract renewal.

Limitations, copays, and restrictions may apply. For more information, call Humana Gold Plus Integrated (Medicare-Medicaid plan) Customer Care at 800-787-3311 (TTY: 711), or read the Humana Gold Plus Integrated (Medicare-Medicaid plan) Member Handbook. This means that you may have to pay for some services and that you need to follow certain rules to have Humana Gold Plus Integrated (Medicare-Medicaid plan) pay for your services.

Benefits, List of Covered Drugs, and pharmacy and provider networks, and/or copayments (if and when applicable) may change from time to time throughout the year and on January 1 of each year.

Copays for prescription drugs may vary based on the level of Extra Help you receive. Please contact the plan for more details.

If you have questions, please call Humana Gold Plus Integrated at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

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© Humana 2024

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Last Updated: 08/30/2023