Your medical home
As a plan member, you get to pick a primary care physician (PCP) to give you the care you need or suggest you see another doctor. Your PCP is your medical home.
As a plan member, you get to pick a primary care physician (PCP) to give you the care you need or suggest you see another doctor. Your PCP is your medical home.
As your medical home, your PCP will:
Having a medical home is important because your PCP:
Your PCP can be one of the following types of healthcare providers:
Members who identify as American Indian/Alaska Native may choose to see providers who are designated as Indian healthcare providers. For help finding an Indian healthcare provider, call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.
You can pick a PCP from our network of doctors. Use our , opens new window to find doctors in our network who can serve as your medical home. Once you pick a PCP, call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time, and let us know.
You may pick a new PCP at any time during the year, for any reason. To change your PCP, call Customer Care at 800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time. You must pick a PCP who is in our network.
Your PCP also may leave our plan’s network. We will:
As possible, we will notify you by mail within 45 days of your PCP’s last day in our network.
For more information about medical homes and PCPs, refer to your Member Handbook.