Contact us

Humana Healthy Horizons^® in Louisiana contact information

Member services

1-800-448-3810 (TTY: 711)

Monday – Friday, from 7 a.m. – 7 p.m.

Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.

Online chat service

We’re happy to talk to you via online chat. To access this service:

• Sign in to your MyHumana account
  • If you don’t have a MyHumana account, you quickly can create a MyHumana account.
  • Click the “Chat with us” button near the bottom of any page inside your MyHumana account

Online chat is available Monday – Friday, 7 a.m. – 7 p.m.

24-Hour Nurse Advice Line

1-800-448-3810

Our nurses can help you:

• Decide if you need to go to the doctor or the emergency room (ER)
• Find out about medical tests or surgery
• Find out more about prescriptions or over-the-counter medicines
• Learn about a medical condition or recent diagnosis
• Learn about nutrition and wellness
• Make a list of questions for doctor visits

Behavioral health

• Call 988 for immediate behavioral health emergencies and/or during a crisis
• Call 911 for immediate medical emergencies
• Call 211 for non-emergencies
• Call 1-844-461-2848 to reach our 24-Hour Behavioral Health Crisis Line
• Call 1-877-770-STOP (7867) for resources to help you stop gambling
• Call 1-877-664-2248 to connect with the Alcohol/Drug Helpline

Care management program

To speak with a care manager or enroll in a care management program

1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.

Community management department

For information on local resources and community and supportive services in your area

1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.

Dental

For information about your dental coverage (through Louisiana Medicaid):

• DentaQuest at 1-800-685-0143 (TTY: 1-800-466-7566), Monday – Friday, 7 a.m. to 7 p.m.
• MCNA Dental at 1-855-702-6262 (TTY: 1-800-955-8771), Monday – Friday, 7 a.m. to 7 p.m.

Disease management program

To speak with a care manager or enroll in a disease management program

1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.

Pharmacy

For information about your pharmacy benefits:

Call the LDH Pharmacy Help Desk: 1-800-437-9101, Monday – Friday, 8 a.m. – 4:30 p.m.

Visit the LDH Pharmacy website

Hearing

1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m

Mail-order pharmacy services

Humana Healthy Horizons in Louisiana enrollees have a $25 per month allowance to spend on over-the-counter (OTC) health and wellness items from CenterWell Pharmacy™. These OTC items will be sent by UPS, FedEx, or USPS and will be delivered in 10–14 working days after the order is made. There is no charge to you for shipping.

HumanaBeginnings

Expecting? Contact HumanaBeginnings™ to learn more about how we can support you during and after your pregnancy

1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.

Louisiana Tobacco Quit Line

1-800-QUIT-NOW (784-8669) (TTY: 1-888-229-2182)

Transportation (MediTrans)

1-844-613-1638, Monday – Friday, from 7 a.m. – 7 p.m.

Remember to:

• Set up transportation at least 48 hours in advance
• Cancel within 24 hours of your appointment, if you need to cancel

Vision

Superior Vision: 1-800-879-6901 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m.

Fraud, waste, or abuse

To report fraud, waste, or abuse of our services
1-800-614-4126 (TTY: 711)
24 hours a day, 7 days a week

Louisiana Medicaid Enrollment Broker

To learn about your options for Medicaid coverage in Louisiana, call 1-855-229-6848 (TTY: 1-855-526-3346), Monday – Friday, 8 a.m. – 5 p.m.

Louisiana Department of Health

Mailing address
P.O. Box 629
Baton Rouge, Louisiana 70821-0629

Physical address
628 N. 4th Street
Baton Rouge, Louisiana 70802

Phone: 1-888-342-6207
Email: MyMedicaid@la.gov