Have a question for us or need support? Find how and where to get the information or help you need from Humana Healthy Horizons® in Louisiana.
Contact us
Humana Healthy Horizons® in Louisiana contact information
Member services
1-800-448-3810 (TTY: 711)
Monday – Friday, from 7 a.m. – 7 p.m.
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.
Online chat service
We’re happy to talk to you via online chat. To access this service:
- Sign in to your MyHumana account
If you don’t have a MyHumana account, you quickly can create a MyHumana account - Click the “Chat with us” button near the bottom of any page inside your MyHumana account
Online chat is available Monday – Friday, 7 a.m. – 7 p.m.
24-Hour Nurse Advice Line
1-800-448-3810
Our nurses can help you:
- Decide if you need to go to the doctor or the emergency room (ER)
- Find out about medical tests or surgery
- Find out more about prescriptions or over-the-counter medicines
- Learn about a medical condition or recent diagnosis
- Learn about nutrition and wellness
- Make a list of questions for doctor visits
Behavioral health
- Call 988 for immediate behavioral health emergencies and/or during a crisis
- Call 911 for immediate medical emergencies
- Call 211 for non-emergencies
- Call 1-844-461-2848 to reach our 24-Hour Behavioral Health Crisis Line
- Call 1-877-770-STOP (7867) for resources to help you stop gambling
- Call 1-877-664-2248 to connect with the Alcohol/Drug Helpline
Care management program
To speak with a care manager or enroll in a care management program
1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.
Community management department
For information on local resources and community and supportive services in your area
1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.
Dental
For information about your dental coverage (through Louisiana Medicaid):
DentaQuest MCNA Dental
Disease management program
To speak with a care manager or enroll in a disease management program
1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.
Pharmacy
For information about your pharmacy benefits:
Call the Prime Therapeutics Member Pharmacy Help Desk: 1-800-424-1664, 24 hours a day, 7 days a week
Hearing
1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m
Mail-order pharmacy services
Humana Healthy Horizons in Louisiana enrollees have a $25 per month allowance to spend on over-the-counter (OTC) health and wellness items from CenterWell Pharmacy™. These OTC items will be sent by UPS, FedEx, or USPS and will be delivered in 10–14 working days after the order is made. There is no charge to you for shipping.
HumanaBeginnings
Expecting? Contact HumanaBeginnings™ to learn more about how we can support you during and after your pregnancy
1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.
Louisiana Tobacco Quit Line
1-800-QUIT-NOW (784-8669) (TTY: 1-888-229-2182)
Transportation (MediTrans)
1-844-613-1638, Monday – Friday, from 7 a.m. – 7 p.m.
Remember to:
- Set up transportation at least 48 hours in advance
- Cancel within 24 hours of your appointment, if you need to cancel
Vision
Superior Vision: 1-800-879-6901 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m.
Fraud, waste, or abuse
To report fraud, waste, or abuse of our services
1-800-614-4126 (TTY: 711)
24 hours a day, 7 days a week
Louisiana Medicaid Enrollment Broker
To learn about your options for Medicaid coverage in Louisiana, call 1-855-229-6848 (TTY: 1-855-526-3346), Monday – Friday, 8 a.m. – 5 p.m.
Louisiana Department of Health
Mailing address
P.O. Box 629
Baton Rouge, Louisiana 70821-0629
Physical address
628 N. 4th Street
Baton Rouge, Louisiana 70802
Phone: 1-888-342-6207
Email:
Humana Healthy Horizons in Louisiana