Customer Care representative talks to member on the phone

Support for Humana Healthy Horizons in Louisiana members

Welcome to Humana Healthy Horizons® in Louisiana. With us, you get Medicaid that does more. Like more rewards, more everyday benefits, and more help and support.

New member information

Learn about your Humana Healthy Horizons in Louisiana coverage and benefits and get the documents and forms you need.

New member information

Enrollment information

Get information about open enrollment and changing your plan.

Enrollment information

We want to hear from you!

You trust us with your healthcare—now trust us with your ideas! During the year, we meet with members around the state to find out how we're doing. members who participate become part of our Member Advisory Committee.

Members who join us for an in-person meeting get a $25 gift card.

To reserve your spot or for more information please call Member Services 1-800-448-3810 (TTY: 711) Monday – Friday, from 7 a.m. – 7 p.m. or email lacommunityengagement@humana.com. When leaving a message, please speak slowly and clearly and provide your name and contact information. We will return your call as soon as we can.

Documents and forms

Access key documents and forms, including your Member Handbook and provider directories.

Documents and forms

News and alerts

Get information about events in your area, the Louisiana Department of Health, or help after an emergency or disaster.

News and alerts

Support during disasters

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in Louisiana to make sure our members have the resources they need, from access to healthy food to phone support from care managers.

Get support during a disaster

Measuring our performance

We want to make sure you get the care and services you need. Learn about the tools we use to measure our performance and check out the results.

Measuring our performance

Grievances and appeals

Learn about submitting a grievance when you are not happy with part of your health plan, and about appealing a decision we make about your health care.

Grievances and appeals

Contact us

We want to help you live your best life in your best health possible. Learn who to contact and how to reach them depending on your question or health need.

Contact information

Find help in your area

Information about food assistance, loneliness resources, and other free or reduced-cost programs in your area is available online. Search by ZIP code, and then by the type of resource you’re looking for—like food, housing, transportation, care, and more.

Find help in your area

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Find a dentist

Use this Find a Dental Provider service to find a dentist near you.