Accessibility resources for Humana Healthy Horizons in South Carolina members
Learn about the accessibility resources available to Humana Healthy Horizons® in South Carolina members.
Humana Inc. and its subsidiaries comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability. Humana Inc. and its subsidiaries do not discriminate or exclude people on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.
English: ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call the number on your ID card.
Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al número que figura en su tarjeta de identificación.
繁體中文 (Chinese): 注意:注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電會員卡上的電話號碼
Kreyòl Ayisyen (French Creole): ATANSYON: Si ou pa pale angle, sevis asistans lang, gratis nan chaj, ki disponib pou ou. Rele nimewo a sou kat ID ou.
For our members with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:
To request language assistance or communications in alternate formats, please call Member Services at the number on the back of your Member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 866-432-0001 (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
See the , PDF opens new window for a detailed description of our policy and program.
Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana Member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 866-432-0001 (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section, or by calling Humana at the phone number listed on the back of the member's Humana ID card, or by calling 877-320-1235 for assistance. For deaf or hearing-impaired providers, video phone service is available at 866-432-0001 (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support , opens new window and the , opens new window from the , opens new window.
To provide accessible Web and mobile app experiences, we strive to:
In addition, if you have trouble accessing our websites or mobile apps, a Humana Member Services representative can read the website to you.
If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please call Humana Member Services at the number on the back of your Member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 866-432-0001 (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
Humana Inc. and its subsidiaries comply with applicable federal civil rights laws and do not discriminate or exclude on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability. Humana Inc. and its subsidiaries do not discriminate or exclude people on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.
Humana Inc. and its subsidiaries:
If you need these services, call at the number on the back of your Member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 866-432-0001 (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.
If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, you can file a grievance with:
P.O. Box 14618
Lexington, KY 40512 - 4618
You can file a grievance by mail or by phone. If you need help filing a grievance, Humana Member Services can help you.
You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at , opens new window or by mail or phone at:
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019 or 1-800-537-7697 (TDD)
Complaint forms are available at
http://www.hhs.gov/ocr/office/file/index.html
, opens new window
For questions, assistance, or special accommodations, please call at the number on the back of your Member ID card (TTY: 711), or video phone service is available for members who are deaf or hearing impaired at 866-432-0001 (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.