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Humana Healthy Horizons™ in South Carolina contact information

Member Services

1-866-432-0001 (TTY: 711)
Monday – Friday, from 8 a.m. – 8 p.m., Eastern time
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed and are prompted to leave a message, please do so. We will call you back the next business day.

Online Chat Service

We’re happy to talk to you via online chat. To access this service:

  • Log in to your MyHumana account
    • If you don’t have a MyHumana account, you quickly can create one.
  • Click the “Chat with us” button near the bottom of any page inside your MyHumana account

Online chat is available Monday – Friday, from 8 a.m. – 8 p.m., Eastern time

Concierge services for accessibility

1-877-320-2233

24-Hour Nurse Advice Line

1-877-837-6952 (TTY: 711)

Behavioral health

1-866-432-0001 (TTY: 711)
Monday – Friday, from 8 a.m. – 6 p.m., Eastern time

Care management program

To speak with a care manager or enroll in a care management program
1-866-432-0001 (TTY: 711)
Monday – Friday, from 8 a.m. – 6 p.m., Eastern time

Community management department

For information on local resources and community and supportive services in your area
1-866-432-0001 (TTY: 711)
Monday – Friday, from 8 a.m. – 6 p.m., Eastern time

Dental

For information about your dental coverage (through South Carolina Medicaid)
DentaQuest
1-888-307-6552
Dentaquest.com

Disease management program

To speak with a care manager or enroll in a disease management program
1-866-432-0001 (TTY: 711)
Monday – Friday, from 8 a.m. – 6 p.m., Eastern time

Hearing

1-866-432-0001 (TTY: 711)
Monday – Friday, from 8 a.m. – 6 p.m., Eastern time

Humana Pharmacy

For questions about our over-the-counter mail-order pharmacy service
1-855-211-8370 (TTY: 711)

Moms First program

Expecting? Contact our Moms First program to learn more about how we can support you during and after your pregnancy
1-866-432-0001 (TTY: 711)
Monday – Friday, from 8 a.m. – 6 p.m., Eastern time

Transportation

For non-emergency ambulance or stretcher services, visit https://www.scdhhs.gov/site-page/transportation-beneficiary-information , opens new window

Vision

1-866-432-0001 (TTY: 711)
Monday – Friday, from 8 a.m. – 6 p.m., Eastern time

Fraud, Waste, or Abuse

To report fraud, waste, or abuse of our services
1-800-614-4126 (TTY: 711)
24 hours a day, seven days a week

South Carolina Healthy Connections Customer Service

1-877-522-4642

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents & forms you need, including your Member Handbook.