Humana Healthy Horizons in South Carolina member support
Whether you’re a new member looking for information to get started, want to find the latest news about Healthy Connections (South Carolina Medicaid), or just need to download a form—you’re in the right place.
We can help you manage and understand your coverage.
New member information
Welcome to Humana Healthy Horizons™ in South Carolina. Get the information we want all new members to have.
Find out about your open enrollment period and how to change your plan, and get answers to other enrollment questions.
News and alerts
Get information about us – like events in your area – or about Healthy Connections (South Carolina Medicaid).
Support during disasters
We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in South Carolina to make sure our members have the resources they need, from access to healthy food to phone support from care managers.
Documents and forms
Your one-stop shop for the key documents and forms you may need, including your Member Handbook, provider directories, and other forms to manage your plan.
Measuring our performance
We want to make sure you get the care and services you need. Learn about the tools we use to measure our performance, check out the results, and take a survey to give us your feedback.
Grievance and appeals
We want you to be happy with the care you get. We hope you get the best care possible.
If you are not happy with any part of your healthcare plan, Member Services, your doctor, or a healthcare facility, you can send in a grievance. You also can appeal a claim or a denied service.
If you move
If you move after becoming a Humana Healthy Horizons in South Carolina member, please call Healthy Connections right away at 1-888-549-0820. To qualify for Medicaid benefits in South Carolina, you must be:
- A South Carolina resident, and
- A U.S. citizen or legally residing non-citizen
If you have questions, find the number you need to get help and support.