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Humana Healthy Horizons in South Carolina member support

Whether you’re a new member looking for information to get started, want to find the latest news about Healthy Connections (South Carolina Medicaid), or just need to download a form—you’re in the right place.

We can help you manage and understand your coverage.

New member information

Welcome to Humana Healthy Horizons™ in South Carolina. Get the information we want all new members to have.

Enrollment information

Find out about your open enrollment period and how to change your plan, and get answers to other enrollment questions.

Enrollment information

News and alerts

Get information about us – like events in your area – or about Healthy Connections (South Carolina Medicaid).

News and alerts

Support during disasters

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in South Carolina to make sure our members have the resources they need, from access to healthy food to phone support from care managers.

Get support during a disaster

Documents and forms

Your one-stop shop for the key documents and forms you may need, including your Member Handbook, provider directories, and other forms to manage your plan.

Documents and forms

Measuring our performance

We want to make sure you get the care and services you need. Learn about the tools we use to measure our performance, check out the results, and take a survey to give us your feedback.

Performance measurements

Grievance and appeals

We want you to be happy with the care you get. We hope you get the best care possible.

If you are not happy with any part of your healthcare plan, Member Services, your doctor, or a healthcare facility, you can send in a grievance. You also can appeal a claim or a denied service.

Grievance and appeals

If you move

If you move after becoming a Humana Healthy Horizons in South Carolina member, please call Healthy Connections right away at 1-888-549-0820. To qualify for Medicaid benefits in South Carolina, you must be:

  • A South Carolina resident, and
  • A U.S. citizen or legally residing non-citizen

Contact us

If you have questions, find the number you need to get help and support.

Contact information

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital, or pharmacy.

Documents & forms

Find the documents & forms you need, including your Member Handbook.