Humana Healthy Horizons in Virginia
Cardinal Care
The Member Handbook is your guide to your healthcare services. Please read your Member Handbook when you become a member and then at least once at the start of each plan year.
Your Member Handbook
Your Member Handbook is your guide to your healthcare services. The Member Handbook has information about:
- Benefits
- Coverage
- Criteria for medical necessity determinations
- Enrollment
- Medicaid eligibility
- Member ID card
- Member responsibilities
- Member rights
- Member services
- Prescriptions
- Prior authorization
- Providers
Your Member Handbook is printed in both Spanish and English:
If you need a printed copy of your Member Handbook mailed to you, please call Member Services at 844-881-4482 TTY: 711, 7 days a week, 8 a.m. to 8 p.m. Eastern time.
Our automated phone system may answer your call on Saturdays, Sundays, and some public holidays. If you call when we are closed, please leave a message. We will call you back the next business day.