Humana Healthy Horizons in Virginia

Cardinal Care
New member resources

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Welcome to Humana Healthy Horizons® in Virginia. When you choose Humana, you get Medicaid that does more. Like more rewards, more everyday benefits, and more help and support– so you have more time to focus on what you love.

Important updates from Medicaid coming soon

We want to make sure we have your most recent contact information. This includes your address, phone number, and email address. To update your contact information with Virginia Medicaid, call us at 1-844-881-4452 (TTY:711), 7 days a week, from 8 a.m. – 8 p.m. Eastern time

Welcome to Humana Healthy Horizons in Virginia

Make the most of your Humana Healthy Horizons enrollment. It’s as easy as 1, 2, 3:

  1. Download two digital apps to your mobile device
  2. Fill out and return three forms
  3. Pick and see a primary care physician

Watch a short video in English about getting started with Humana Healthy Horizons in Virginia

Welcome to Humana Healthy Horizons. With us, you get Medicaid that does more.

Like more rewards, more everyday benefits, and more help and support– so you have more time to focus on what you love.

Make the most of your Humana Healthy Horizons enrollment. It’s as easy as 1, 2, 3. Download two digital apps to your mobile device. Fill out and return three forms. Pick and see a primary care physician.

At Humana, we want to help you live your best life in your best health possible. As part of our commitment to you, we offer rewards for taking healthy actions.

You can earn rewards right now:

  • Create an account on the Go365 for Humana Healthy Horizons™ app, and
  • Submit answers to some health questions

We will use your answers to help make sure you get the care and support you need.

We also offer 24/7 access to your plan information with the MyHumana app. With it, you can:

  • See and download your Member ID card
  • Pick and change your primary care physician
  • Get important health notices
  • And more

Download both apps at Humana.com/Mobile-Apps.

Next, help us get to know you. Your Welcome Kit includes:

  • Some important health questions,
  • A Consent for Release of Protected Health Information, and
  • A Continuity of Care form

Please review and complete the forms, and then send them back to us in the enclosed postage-paid envelope.

We’ll use this information to help with your personalized care plan.

Answering the questions earns you rewards through Go365 for Humana Healthy Horizons.

Finally, it’s time to pick a doctor.

Your Member ID card includes the name of your primary care physician. To pick a different PCP, use our online Find a Doctor service at Humana.com/FindADoctor to see doctors in your area, change your PCP through your MyHumana account, or call the number on the back of your Member ID card.

Remember:

  • Download the Go365 for Humana Healthy Horizons and MyHumana apps
  • Fill out and send back your forms, and
  • Pick and see your PCP

Again, welcome to Humana Healthy Horizons.

We do our best to make health care easy. We aim to give you what you need to feel your best PLUS things that you didn’t even know you needed. We call that human care.

  1. Download two digital apps to your mobile device
    MyHumana is an online member portal account where you can find plan information and other tools to manage your plan. Registering is easy, and only takes a few minutes.

    MyHumana lets you:

    • Download and print a copy of your member ID card in the ID card center
    • Set your communication preferences (e.g., you can get messages by email, text, or phone)
    • Chat with Member Services
    • Change your primary care physician

    Go365 for Humana Healthy Horizons
    We want to help you live your best life in your best health possible. As part of our commitment to you, we offer rewards for taking healthy actions.
    Go365 for Humana Healthy Horizons® is a wellness program that offers you the opportunity to earn rewards for taking healthy actions. Earning rewards is easy – and it starts by downloading the app to your mobile device.

  2. Fill out and return three forms
    The Health Needs Assessment (HNA) is a list of health questions. Your answers can help us get to know you and make sure you get the care and support you need.

    Download the English-language HNA
    Download the Spanish-language HNA

    Please write your first and last name on each page before sending us your completed HNA.

    You also can complete your HNA by:

    • Using the Go365 for Humana Healthy Horizons app
    • Activating your MyHumana account and completing and submitting the HNA online (available on desktop only)
    • Calling us at 1-800-448-3810 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.

    All members can earn $30 in rewards through Go365 for Humana Healthy Horizons after completing the HNA during the first 90 days of enrollment in Humana Healthy Horizons in Virginia.

    Use the Continuity of Care Form to tell us about any medical conditions you have, so we can share that information with your doctors and make sure you get the care you need.

    Continuity of Care Form — English
    Continuity of Care Form — Spanish

    Use the Consent for Release of Protected Health Information Form to give us permission to send your medical records to your doctor, if you change your doctor at any point during your enrollment.

    Consent for Release of Protected Health Information — English
    Consent for Release of Protected Health Information — Spanish

    Need other forms? Find your Member Handbook, Welcome Kit/Quick Start Guide, provider directories, and other documents and forms on our Documents and Forms page.

  3. Pick and see a primary care physician
    You will get most of your healthcare services from your primary care physician (PCP). You can pick your PCP. Use our Find a Doctor service or online provider directories to look for:

    • A primary care physician (PCP) near you
    • Specialists, hospitals, healthcare facilities, and other in-network providers

    After you pick a PCP, let us know:

    Submit the information through your MyHumana account

    Call us at 1-800-448-3810 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.

Watch a short video about using our Find a Doctor service

To use our online Find a Doctor tool go to Humana.com/FindaDoctor.

Enter your ZIP code, select Medicaid as your coverage type, and select Network from the drop-down menu.

You can then search by the name of the doctor or facility, specialty, such as cardiology, or a condition such as ear infection.

You also can choose All and type any text into the search.

Then click Search.

Click Update my search to search for something else.

If you need help finding and choosing a doctor, call the number on the back of your enrollee ID card to speak with an Enrollee Services representative.

Learn where to get care depending on the care you need.

Looking for community resources?

Access information online about community forums, volunteer activities, and workgroups/ committees that provide opportunities for:

  • Members receiving services
  • Their families/caregivers
  • Providers
  • Stakeholders

We will post information about our advisory council, as well as meeting minutes, when available.