Urgent Care FAQs

What exactly is an urgent care center?

Urgent care centers provide immediate treatment for minor and moderate illnesses and injuries, usually with no appointment needed. Urgent care centers treat conditions from sinusitis and pneumonia to lacerations and fractures. Most urgent care centers are open seven days a week and offer evening hours.

How does urgent care compare to an emergency room?

Emergency rooms (ERs) provide vital treatment for patients with life-threatening illnesses and injuries. They are staffed 24 hours a day, seven days a week. They can be expensive and often have long waits for treatment.

Urgent care centers are different. They provide medical treatment for minor and moderate illnesses and injuries, usually with no appointment needed. While many urgent care centers are open daily and have evening hours, most close at night. They are often less expensive than emergency rooms and have shorter waiting times.

When should I visit an urgent care center?

Urgent care is a great choice if you have a non-life threatening illness or injury needing immediate treatment. You’ll receive direct attention from doctors, nurses and other qualified medical professionals.

Using an ER for minor and moderate conditions may not be advisable. An ER can be expensive and you may experience long waits for treatment. A primary care physician can be another option. However, your doctor’s office may not be open daily with extended hours, or offer on-site diagnostic tests. 

Does my Humana insurance cover an urgent visit?

Your Humana coverage includes an urgent care benefit. Your benefit may also include a reduced copay when you use Concentra Urgent Care facilities.  Please review your health benefits to confirm your specific savings.

If you are not a Humana member, please refer to your plan information for additional details.

If you don’t have medical coverage, many urgent care locations offer discounts or savings on select services. Contact an urgent care center in your area to learn more.

How can I find a nearby urgent care center?

If you are a Humana member, simply search to find your closest urgent care center.

Not a Humana member? Contact your plan provider to locate your nearest network urgent care location.