FAQS

Humana Customer Support

Find answers faster

Have a question? Humana has tools and resources designed to make managing your healthcare as simple as can be. From this page, you can easily reach the answers, tools, guidelines, and contact information you need.

Understanding health plan options

Humana is ready to help

We’re here for you! Members can reach Humana by phone, mail, fax, or through MyHumana.

Contact us

Tools and resources

Find forms, tools, and planners to manage your coverage and care.

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Online answers to common healthcare questions

FAQs

Questions about benefits, medications, and more come up often. So we’ve collected those questions, and answers, here for you.

Member guidelines

Know your rights and the details of your plan, and find out more about authorizations and appeals.

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Reading the explanation of benefits for health claim coverage

Benefits of membership

Take care of your health and manage costs

As a Humana member, you can use helpful health programs and resources, plus register for MyHumana.

Humana Guidance Centers

Closing the gap between people and the care they need to live healthier, happier lives.

We offer a place for people to connect with others, participate in fitness classes, take part in health and wellness seminars, and receive customized support and information from our customer care specialists -- at no cost.

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Man and woman reviewing plan

Locate the forms you need

Browse the forms you need for medical, dental, life, spending account and pharmacy claims.

Find your forms
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We make well-being simple at My Well-Being

Your health doesn't have to be complicated - help is just a click away with free tips & advice at mywell-being.com

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